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Business Operations Manager
Company : Sodexo
Location : Medford, MA, 02155
Job Type : Full Time / Part Time
Date Posted : 23 December 2025
Role Overview
Precise. Reliable. Powerful. Join a team as innovative as the technology we manage.
Sodexo is seeking an experienced and motivated HTM, Operations Manager to join our team at Lowell General Hospital in Lowell, Massachusetts. This position provides supervision and operational oversight for multiple core HTM service areas at the client site, ensuring high-quality service delivery, client satisfaction, and program performance. This leader will manage day-to-day operations, ensure PM compliance, coordinate vendor service projects, and develop team members to deliver exceptional results.
What You'll Do
Direct and oversee the daily operations of the biomedical department.
Supervise team members, assigning priorities, and maintaining operational standards to ensure goals and deadlines are met.
Ensure exceptional customer service through professional communication, responsive issue resolution, and continuous collaboration with hospital leadership and clinical teams.
Maintain high standards of quality and safety by implementing Sodexo’s operational and safety procedures and ensuring compliance with regulatory and hospital requirements.
Develop and lead initiatives that improve equipment uptime, asset utilization, and operational performance across HTM services.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
Leadership experience in Biomedical Engineering or a similar technical operations environment required.
Biomedical/Clinical Engineering background strongly preferred.
Proven ability to manage teams, budgets, and performance metrics in a fast-paced healthcare environment.
Strong analytical, organizational, and communication skills.
Experience with preventive maintenance programs, CMMS systems, and vendor coordination highly desirable.
Bachelor’s degree in Biomedical Engineering, Healthcare Management, or related field preferred.
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services
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Frequently asked questions
Medford's business environment often requires Business Operations Managers to navigate a blend of healthcare and technology sectors, demanding a versatile approach. Compared to other Massachusetts locations, managers here must be adept at coordinating with specialized healthcare facilities and local vendors, reflecting the region's emphasis on biomedical operations.
Employers in Medford, especially in healthcare-related operations, prioritize candidates with certifications in biomedical engineering or healthcare management. While a bachelor's degree is standard, additional credentials in preventive maintenance and compliance with healthcare regulations can significantly boost your competitiveness locally.
Candidates must demonstrate strong leadership in technical team management, proficiency with CMMS tools, and a solid grasp of preventive maintenance protocols. Analytical capabilities coupled with clear communication enhance the ability to sustain compliance and improve equipment uptime, which are vital in biomedical operations.
A Business Operations Manager in healthcare oversees team coordination, manages vendor relations, ensures maintenance schedules are met, and liaises with clinical staff to align operational goals. This multifaceted role demands balancing technical oversight with strategic resource allocation to uphold service quality.
Progression often leads toward senior leadership roles like Director of Operations or Healthcare Facility Manager. Gaining expertise in compliance, budget management, and cross-department coordination can fast-track advancement, especially within companies valuing integrated operational solutions.
Sodexo emphasizes inclusivity, respect, and collaborative problem-solving, which translates into leadership practices fostering team member development and client satisfaction. The manager's role is pivotal in creating a work environment where diverse ideas thrive, directly supporting Sodexo’s mission of enhancing quality of life.
Sodexo’s approach blends innovative technology management with community-focused service delivery, offering a comprehensive benefits package and career growth paths. Their commitment to diversity and equitable treatment creates a unique culture that supports both operational excellence and employee well-being.
In Medford, Business Operations Managers typically earn between $85,000 and $110,000 annually, influenced by experience, education, and technical expertise. Positions tied to biomedical operations may command higher compensation due to the specialized skills and regulatory knowledge required.
Medford's healthcare industry is steadily expanding, with increasing demand for operations managers skilled in biomedical and clinical engineering. This growth is driven by ongoing investments in hospital infrastructure and technology, making it an opportune market for qualified candidates.
Managing vendor relations requires balancing timely service delivery with strict compliance to healthcare regulations. Challenges include scheduling preventive maintenance without disrupting hospital operations and ensuring vendors meet safety standards, demanding strong negotiation and organizational skills.