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Client Relations Executive
Company : Sodexo
Location : Gaithersburg, MD, 20878
Job Type : Full Time
Date Posted : 11 January 2026
Role Overview
The Client Relations Executive (CRE) is responsible for driving client satisfaction, retention, and growth across assigned Sodexo accounts. This individual serves as a trusted advisor and strategic partner to clients - ensuring Sodexo delivers operational excellence, financial performance, and innovative solutions that align with client goals.
The ideal candidate is a strong communicator and writer who can effectively engage with both internal teams and client leadership, translate complex information into clear actionable insights, and contribute to the overall success of Sodexo's client partnerships. Experience in operations or an understanding of service delivery is a strong plus.
What You'll Do
- Serve as the main point of contact and strategic partner for assigned clients, building and maintaining strong executive level relationships
- Interview current and former clients to assess satisfaction, identify improvement opportunities, and capture feedback for continuous enhancement of services
- Develop clear, concise written communications including client reports, presentations, and performance summaries
- Understand operational challenges and translate them into client-focused solutions and communications
- Support renewal efforts and participate in client proposal or RFP processes as needed
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- Strong organizational skills, attention to detail, and comfort managing multiple priorities
- Demonstrated financial acumen and understanding of operational performance metrics
- Exceptional writing, presentation, and verbal communication skills - able to translate technical or operational details into clear business narratives
- 5+ years of experience in client management, account leadership, or related role; operations experience preferred
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience - 7 years
Minimum Functional Experience - 7 years experience in long-cycle strategic sales, or a related field.
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Frequently asked questions
Gaithersburg's growing business sector means demand for Client Relations Executives is rising, yet competition remains moderate. Employers like Sodexo value candidates with strong client communication and strategic partnership skills, so differentiating yourself with operational insight can boost your chances significantly.
While no Maryland-specific certifications are mandatory, credentials in customer experience management or project management, such as PMP or Certified Customer Experience Professional (CCXP), can strengthen your expertise and appeal to regional employers like Sodexo focused on operational excellence.
Mastering relationship-building at executive levels, translating complex operational data into actionable insights, and crafting persuasive client communications are vital. Financial literacy and a proactive approach to addressing client needs also define success in this strategic role.
Unlike general client managers, this role emphasizes strategic advisory, client retention, and growth through detailed operational understanding. It requires juggling multiple priorities while shaping long-term partnerships rather than handling transactional or frontline service tasks.
The median salary for this position in Gaithersburg typically ranges from $75,000 to $95,000 annually. Factors influencing pay include experience, educational background, and proven success in client management within industries like facilities and food services.
Sodexo positions the Client Relations Executive as a pivotal link between operations and clients, ensuring solutions align with client objectives. The role involves continuous feedback gathering and strategic communication to enhance overall service excellence and client retention.
Sodexo’s emphasis on operational performance combined with sustainability and community impact distinguishes this role. Executives here act as strategic partners, not just account managers, contributing to enriching client experiences and fostering inclusive workplace values.
Yes, balancing diverse client expectations while navigating complex operational logistics is a key challenge. Client Relations Executives must translate service delivery nuances into clear strategies, ensuring seamless coordination between internal teams and client leadership.
Proactively gathering detailed feedback, analyzing operational gaps, and collaborating with internal teams to tailor solutions are crucial steps. Clear, transparent communication reassures clients of commitment to continuous improvement and helps rebuild trust effectively.
Absolutely. This role provides exposure to high-level client engagement and strategic decision-making, valuable for advancement into senior client director or operational leadership positions within Sodexo or the wider service management industry.