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Client Relations Support Associate
Company : Catholic Health Initiatives
Location : Indianapolis, IN
Job Type : Full Time
Salary : 19.87-28.06 HOUR
Date Posted : 9 January 2026
Job Summary and Responsibilities
Community Health at Home NOW HIRING Client Relations Support Associate - (Remote)- Indianapolis, Indiana Branch
***Mon - Fri 8:00 AM - 5:00 PM*** NO WEEKENDS
(Must reside locally to assist the Sales Team with Company Events)
Community Health at Home, we strive to embody our mission of delivering hope and healing to those we serve. As a Client Registration Support Associate you’ll engage in a range of exciting responsibilities for Home Health and Hospice, including:
- Processes approved physician orders.
- Delivers and picks up up documents that need to be signed by a physician for identified accounts.
- Effectively presents and discusses the products and services of the organization in a way that conveys an image of quality, integrity and superior understanding of customer requirements.
- Promotes an open flow of information and education in support of home care and/or hospice goals.
- Completes and submits all required documentation in an accurate and timely manner.
- Develops and maintains accurate files on each key referral source to provide the location with client information needed to build strong client and branch ties and deliver customer satisfaction.
- Tracks documentation requiring a physician’s signature using organization standard document management software and processes.
- Follows up on items needed in support.
Benefits:
- Generous annual bonus opportunity based on company performance
- Excellent holiday and paid time off plans
- Medical, dental, and vision plans
- Tuition reimbursement for degree-seeking students
- Employer contribution to your 401(k)
- High School diploma or equivalent is required.
- Minimum of two years customer service experience required.
- Minimum of one year of medical office experience preferred.
- Excellent communication skills, both verbal and written are required.
- Must possess the ability to maintain confidentiality of HIPAA protected health information that adheres to the Corporate Compliance Program.
At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value
the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.
Where You'll WorkCommunity Health at Home, is a full-service health care organization that believes the best place for our patients to heal is in their own home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.
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Frequently asked questions
Employers in Indianapolis prefer candidates with solid customer service experience and familiarity with medical office procedures. Strong communication skills and knowledge of HIPAA compliance increase your competitiveness for a Client Relations Support position in this healthcare-focused city.
A typical day involves managing physician order documentation, coordinating signatures, and maintaining referral source files. You’ll also support sales events locally, ensuring smooth communication between clients, healthcare providers, and internal teams.
In Indianapolis, Client Relations Support Associates usually earn between $38,000 and $45,000 annually. This range reflects local demand, healthcare industry standards, and the role’s entry to mid-level status within client management.
Catholic Health Initiatives promotes a faith-based, compassionate environment prioritizing patient well-being. Employees often experience a mission-driven workplace with strong community ties, especially in client-facing support roles.
Balancing timely document processing with maintaining confidentiality under HIPAA regulations is critical. Additionally, supporting local sales events demands flexibility and strong interpersonal skills to foster client trust and organizational integrity.
Yes, certifications like Medical Office Administration or HIPAA Compliance training are valued. Indianapolis healthcare employers recognize these credentials as indicators of professionalism and readiness for client interaction roles.
Indianapolis shows steady growth in home health services, increasing demand for client relations support. Competition is moderate; candidates with healthcare experience and location-specific knowledge typically have an advantage.
This role opens doors to client relations management, specialist positions, or healthcare administration. Gaining experience here builds skills in communication, documentation, and client engagement, valuable across the healthcare sector.
Client Relations Support Associates act as vital liaisons, ensuring patients receive seamless home care services. The role embodies the organization’s humankindness philosophy by fostering trust and clear communication, enhancing patient-centered care.
While some administrative tasks can be remote, this position requires local residency to facilitate in-person support for sales events and document handling, ensuring effective collaboration with the Indianapolis branch team.