HTM System Director/ HTM Client Executive

Role Overview

Precise. Reliable. Powerful. Join a team as innovative as the technology we manage.

Sodexo’s growing Healthcare Technology Management Division is seeking solution-oriented candidates who excel at customer service with proven success as an experienced Clinical Engineering System Director/ Healthcare Technology Management Client Executive to support Healthcare Technology services at Froedtert Health located in Milwaukee, WI. 

Make an Immediate Impact.

This position will provide strategic leadership to ensure client satisfaction and account retention. The ideal candidate will be a strategic-minded leader together with entrepreneurial spirit, and able to merge the clients’ vision and expectations into Sodexo’s mission of providing outstanding quality of life services.

The successful candidate will be responsible for Healthcare Technology Management (HTM) services for this system. This position interacts with multiple clients therefore we are seeking candidates that exhibit exceptional client relationship skills with internal and external customer relations expertise.

As a Client Executive, you will oversee Hospitals while maintaining a professional business relationship with the client by directly negotiating contracts and matters pertaining to account operations. The successful candidate will ensure financial performance and goals of the accounts and district are met. In addition, the Client Executive will oversee compliance to all company/client policies and procedures, and government regulations and monitor unit operation to ensure the highest quality of products and services.

The Client Executive is a trusted advisor central to the client partnership and key to delivering results that meet client needs.  Has direct accountability for operational excellence ‐ achieved by delivering on our contractual obligations and our service commitments that are:   Predictable, Reliable, and Repeatable.

Knowledge of the HTM industry, regulations and compliance is required.

Incentives

What You'll Do

• Develop and maintain strategic client relationships with C-suite and senior management that fosters business growth, establish regular communications and drive business outcomes.  
• Make informed decisions to drive service delivery outcomes to the satisfaction of key client stakeholders throughout the hospitals managing the program in compliance with Sodexo standards and the account scope of service per the contract.
• Ensure compliance with all Joint Commission, OHSA and other local, state, and federal government regulations.
• Provide counsel to client regarding purchases of new capital equipment, end of life cycle, etc, and seek out new, innovative ways to streamline client business initiatives within the assigned accounts.
• Monitor operations by visiting the unit to plan projects, implement new processes and technology, ensure sufficient unit resources, and ensures a safe work environment for employees by enforcing the execution of all safety programs and makes recommendations for changes as necessary.
• Set operational goals with key metrics and ensure quick analysis of any variances to ensure a prompt resolution and mitigate impact on our clients or our performance.
• Deliver predictable top and bottom-line results at the site, relentless focus on driving efficiency, an edge in execution, and makes difficult decisions.
• Create a culture of continuous learning and development and drives a clear culture of performance management accountability across the business. Set clear expectations and provides timely and relevant feedback to direct reports (for developing and improving performance) and holds them accountable for doing the same with their teams.  
• Lead and execute Sodexo’s operating strategy. Provide insight and understanding, bring value and knowledge to our client(s) business and is a trusted advisor to them.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Successful leadership in Healthcare Technology Management within a large healthcare environment.  
• The ability to develop outstanding client relationships and governance structure.
• Ability to excel in highly matrix organization and effective team builder. C-suite presence and acumen are differentiators in this role.
• Superior business acumen, agility, adept at making decisions and budget management proficiency.
• Ability to review and maintain reports to ensure compliance with federal, state, local regulations and Sodexo/Client policies and procedures.
• Ability to ensure a safe work environment for employees by enforcing the execution of all safety programs and makes recommendations for changes as necessary.
• Skills to assess financial risk and opportunities of the account and communicate results to the client and Sodexo senior management, and initiate action plans as necessary.
• Some understanding of Cybersecurity problems and solutions to protect Healthcare providers.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience – 5 yearsMinimum Functional Experience – 5 years