Patient Service Specialist

In Glendale, certifications like Certified Patient Service Specialist (CPSS) or medical billing credentials enhance credibility. These credentials signal proficiency in patient coordination and insurance processes, increasing job competitiveness within Select Medical and other outpatient centers.

Glendale's growing outpatient facilities escalate the need for skilled Patient Service Specialists. This role is increasingly vital to streamline patient flow, handling appointments, insurance verification, and front desk operations, reflecting a steady hiring trend in the local healthcare market.

Daily duties include warmly greeting patients, managing appointment schedules both in-person and by phone, verifying insurance details, processing co-pays, and liaising with various healthcare stakeholders. These tasks ensure smooth patient experiences and operational efficiency.

Unlike broader patient care roles, a Patient Service Specialist emphasizes administrative precision—handling scheduling, insurance authorization, and patient communication. Proficiency in multitasking, medical office software, and customer service are critical to excel in this niche.

Select Medical offers structured mentorship and robust benefits, such as a company-matching 401(k) and comprehensive health plans. This supportive environment fosters career growth, setting it apart from less resource-rich outpatient clinics in Glendale.

Select Medical expects specialists to engage closely with various entities like insurance firms and translation services, emphasizing communication skills. Their focus on patient experience begins at check-in, highlighting a patient-centric culture that may exceed typical front desk duties.

The typical hourly wage spans from $18.00 to $22.00, influenced by experience and expertise. This competitive pay aligns with Glendale’s healthcare sector standards for patient service roles within outpatient physical therapy centers.

Prospective candidates should hold a high school diploma or GED, alongside at least one year in medical office settings and scheduling experience. Front desk exposure is preferred to handle the patient-facing responsibilities effectively.

Expect to spend much of the shift walking, standing, and bending. Tasks require manual dexterity for typing and the ability to safely lift up to 25 pounds. Good vision and hearing are crucial to manage records and communicate clearly.

The position offers a weekday-only schedule, eliminating weekend shifts, which promotes a predictable routine. This structure, paired with generous PTO benefits, helps maintain a healthy balance between professional and personal life.