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Case Manager - Winter Contingency Contract (Dec.1 - March 31)
Company : Aspire Indiana Health
Location : Indianapolis, IN, 46205
Job Type : Contractor
Date Posted : 3 January 2026
Overview
Position Overview: The Contract Case Manager will provide essential support to shelter residents by connecting them with necessary services and resources. They will collaborate closely with Aspire staff and external service providers in Indianapolis, ensuring that residents are supported as they work towards housing stability. The Case Manager's role will be based at the shelter, located at 2406 N. Tibbs Ave, Indianapolis, IN 46222. This is a temporary contracted position with Aspire Indiana Health.
Duration of Contract :
- Start Date: December 1, 2025
- End Date: March 31, 2026
- Work Schedule: 40 hours per week (with possibility for more hours with approval from Aspire)
- Working Hours: Between 7:00 AM and 8:00 PM
Responsibilities:
- Resident Support and Service Coordination:
- Link shelter residents to needed services, such as health care, social services, housing opportunities, and other community resources.
- Build and maintain strong relationships with service providers, shelter staff, and community organizations to ensure coordinated care.
- Assist residents with completing intake forms, understanding shelter expectations, and available resources.
- The Case Manager will work in person, one-on-one with each resident to develop personalized housing stability plans. These plans will focus on the family’s specific needs and goals, including steps toward finding stable housing and connecting to support services. This may involve setting goals, identifying resources, and planning necessary actions to help residents transition from the shelter to permanent housing.
- Case Management and Documentation:
- Accurately document case notes for each resident, detailing interactions and progress.
- Keep detailed shift logs and regularly report on client progress to ensure tracking and accountability.
- Ensure the completion of signed releases of information to facilitate coordination with other agencies.
- Housing First Model:
- Operate under the Housing First model to prioritize safe housing and support residents' efforts toward self-sufficiency.
- Advocate for residents throughout their housing search, connecting them with housing opportunities and other community services.
- Assist families in coordinating their move-out plan
- Crisis Intervention and Conflict Resolution:
- Provide timely crisis intervention when needed, using de-escalation techniques to manage tense or volatile situations within the shelter environment.
- Collaboration and Communication:
- Work closely with Aspire staff and external partners to ensure residents receive the support they need.
- Maintain regular communication with your supervisor, keeping them informed of resident progress, challenges, and issues that may arise.
- Use Aspire’s provided laptop and email for work-related tasks.
- General Shelter Tasks:
- Assist in distributing food and supplies to residents as needed.
- Perform spot cleaning and other light cleaning tasks to maintain a safe and clean shelter environment.
- Support the overall smooth operation of the shelter, ensuring residents’ needs are met and the environment remains conducive to their well-being.
Expectations:
- Confidentiality and Privacy:
- The Case Manager is expected to uphold the highest standards of privacy and confidentiality regarding shelter residents and their families. All sensitive information must be handled with care, in compliance with privacy regulations and organizational policies.
- Communication:
- All communication related to case management, resident issues, and shelter matters must be conducted exclusively through Aspire’s official email system. This ensures proper documentation and maintains the integrity of communication within the organization.The Case Manager must uphold the privacy and confidentiality of shelter residents and their families.
- Return of Property:
- At the conclusion of the contract or upon termination of the agreement, the Case Manager is required to return all Aspire property, including but not limited to laptops, documentation, and any other equipment provided for work-related purposes.
- Tracking of Hours:
- Track hours worked, and submit invoices twice monthly (on the 5th and 20th) to the onsite shelter manager.
Experience/Education:
- H.S. Diploma / GED Equivalent
- At least (1) one year of related case management experience
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Frequently asked questions
Winter contracts in Indianapolis demand adaptability due to seasonal weather impacts on shelter residents. Case Managers must navigate increased housing instability and coordinate urgent resources, ensuring clients remain safe. The role requires quick crisis response and collaboration with local agencies familiar with winter-specific shelter challenges.
The contract’s fixed timeline from December to March intensifies focus on short-term housing solutions and crisis intervention. Case Managers handle a concentrated caseload, emphasizing rapid service linkage and housing stabilization under time-sensitive conditions, demanding efficient documentation and proactive communication.
Contract Case Managers need exceptional agility in assessing client needs quickly, prioritizing immediate goals like housing placement, and excelling in multi-agency coordination. Strong documentation practices and flexibility in scheduling are crucial to meet the dynamic demands and reporting requirements of temporary assignments.
Aspire Indiana Health likely opts for contract staffing to address seasonal spikes in shelter demand during harsh winter months, allowing resource scalability. This approach provides specialized, focused support during critical periods without long-term commitments, optimizing budget and operational flexibility.
Aspire Indiana Health emphasizes strong partnerships with community service providers, enabling Case Managers to seamlessly connect residents with health care, housing, and social services. This network integration enhances coordinated care, supporting clients’ transition from shelter to permanent housing in Indianapolis.
Contracted Case Managers must adhere strictly to privacy and confidentiality protocols, use designated Aspire communication tools, and return all company property post-contract. Timely hour tracking and reporting are essential, ensuring compliance with Aspire’s operational and legal standards.
Case Managers in Indianapolis on temporary contracts typically earn between $18 and $24 per hour, reflecting the role’s specialized crisis intervention and case coordination demands. Factors like experience, contract duration, and the employing organization’s budget can influence precise compensation.
Winter season elevates demand for Case Managers due to increased shelter utilization. Indianapolis sees moderate competition, with agencies seeking candidates experienced in housing first models and crisis intervention. Contract roles may attract professionals aiming for flexible, impactful winter assignments.
Indianapolis’s urban landscape and resource availability shape a community-focused case management style, prioritizing housing stability and collaboration. Case Managers adapt to local service infrastructures and client demographics, ensuring culturally competent and geographically relevant support strategies.
Candidates benefit from at least one year of direct case management experience, familiarity with housing first frameworks, and strong interpersonal skills to build trust with residents. A high school diploma or GED is required, but proven crisis management and documentation expertise significantly enhance job performance.