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Case Manager
Company : Adoration Home Health & Hospice
Location : Benton, KY, 42025
Job Type : Full Time
Date Posted : 8 January 2026
Our Company
StepStone Family & Youth Services
Overview
Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life we encourage you to apply today!Responsibilities
- Receives/responds to incoming calls from referral sources/potential clients and exchanges information to identify the clients' needs and consults with Director of Clinical Management to determine the Company's ability to meet them.
- Completes all viable referrals by setting up and carrying out pre-screening assessments, completion of pre-screening reports, and preparation of case proposals and other related pre-admission paperwork (i.e., obtains authorization for payment, coordinates availability of an appropriate treatment team).
- Oversees, directs and supervises field staff assigned in assisting with pre-screening process.
- Accesses national/state/company account information, including the account names and terms of contracts or other past payer agreements, as appropriate.
- Consults with third party representatives regarding client benefit coverage, client financial responsibility, company service authorization and specific reimbursement procedures. Presents company’s services, interprets potential reimbursement options and negotiates reimbursement levels with third party payer.
- Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for client's case.
- Develops/maintains a working knowledge of all services/resources provided by the Company and services available within the community. Assists in identifying alternative community service sources when company solutions are not appropriate or available.
- Maintains relationships with standard referral sources and payer case managers. Contacts identified referral sources and seeks referrals as appropriate. Records outcome of calls and keeps the SAR informed.
- Monitors/tracks referral sources' satisfaction levels, tracks/reports on conversion ratios and provides summary reports to management at requested intervals.
- Implements/maintains, with the up line management, operational processes to ensure compliance with Company policies, requirements and regulatory mandates.
- Adheres to and participates in Company’s mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs.
- Participates in quarterly growth planning meetings/activities including discussions around staffing and recruitment needs.
- Participates in special projects and performs other duties as assigned.
Qualifications
- Bachelor's degree in a human services field or nursing field.
- Valid driver's license.
- Must have two years of experience with case management or related discipline
- Must be able to communicate both verbally and in writing.
About our Line of Business
StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides the full spectrum of support to children in need of alternative, safer, and more positive living environments with residential and family services. StepStone connects children and youth who need homes with foster families, as well as foster care training, respite care and support services. For young adults transitioning from foster care to independent living, StepStone provides personalized guidance and training on basic life skills, including money management and education. For more information, please visit www.stepstoneyouth.com. Follow us on Facebook and LinkedIn.Salary Range
USD $19.00 - $19.23 / Hour
Hazard, KY
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Frequently asked questions
In Benton, KY, Case Managers must be skilled at connecting clients with local support services, including foster care and youth programs. Understanding regional agencies and leveraging community partnerships are essential for delivering tailored care that meets individual client needs in a timely and efficient manner.
Serving clients in Benton’s rural setting often involves addressing limited access to specialized healthcare and transportation barriers. Case Managers need to innovate solutions, such as telehealth referrals and collaborating closely with regional providers, to overcome these obstacles and ensure comprehensive client care.
Strong communication, crisis intervention, and thorough knowledge of child welfare services are vital. The ability to conduct detailed assessments and coordinate multidisciplinary teams enhances outcomes for vulnerable youth, especially in settings focused on alternative family environments and foster care.
Beginning as a Case Manager opens pathways toward supervisory roles, clinical management, or specialized consulting positions. Gaining experience with diverse client cases and mastering regulatory compliance can also lead to leadership roles within organizations like Adoration Home Health & Hospice.
Adoration Home Health & Hospice emphasizes holistic care that blends medical case management with family and youth support services. This unique integration offers Case Managers the chance to impact entire family systems while navigating healthcare and social service intersections.
The company enforces strict privacy protocols and continuous ethics training, ensuring Case Managers adhere to HIPAA regulations. Regular audits and a culture of transparency empower staff to maintain confidentiality while delivering personalized client care.
Case Managers in this position earn between $19.00 and $19.23 per hour, reflecting regional pay scales for healthcare and human services professionals. This compensation aligns with the responsibilities of managing complex client needs and coordinating multidisciplinary care in Benton.
While a bachelor’s degree in human services or nursing suffices, certifications like Certified Case Manager (CCM) or Licensed Social Worker credentials can enhance employability. Regional healthcare providers often value these credentials for ensuring quality client advocacy and care coordination.
Daily duties include conducting pre-screening assessments, liaising with referral sources, overseeing field staff, and managing authorization processes. Effective communication with third parties and maintaining detailed case documentation are also critical to supporting at-risk youth and families.
Benton’s smaller population means fewer openings but also less competition compared to urban centers. Applicants with relevant experience in youth services and strong local connections stand a better chance of securing roles, especially within community-focused employers like Adoration Home Health & Hospice.