Risevoic
Case Manager
Company : Services For The Underserved
Location : New York, NY, 10027
Job Type : Full Time
Date Posted : 11 January 2026
Min
USD $45,000.00/Yr.Max
USD $50,000.00/Yr.Position Overview
S:US is seeking a Bilingual Spanish Case Manager for their womens'shelter in Manhattan.
This position is located at West 126 Street New York, NY 10027
ESSENTIAL DUTIES & RESPONSIBILITIES:
The Case Manager will provide comprehensive case management services to an assigned caseload of clients. Conduct intake process within 24 hours of admission. Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing. Facilitate group and individual counseling, workshops, psych education, and recreational activities. Conduct room inspections to assess client overall ADL skills. Conduct service planning, provide referrals to in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate. Provide crisis intervention and assist in building evacuation during fire drills. Monitor client medication compliance and escort clients on housing interviews as needed. A work schedule that includes some weekend and evening hours is required.
Qualifications
- High School Diploma required
- Bilingual Spanish
- Two years’ experience with homeless population
- Ability to work with a culturally diverse population
PREFERRED QUALIFICATIONS & SKILLS
- Bachelor’s Degree is Human Services field preferred
- Familiarity of NYC public school system preferred
- Experience in residential setting, group work, tenant organization, case management, referral, and/or community outreach strongly preferred.
Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays’
Company Overview
S:US IS AN EQUAL OPPORTUNITY EMPLOYER
Join a team of employees who cares about the wellbeing of others. We’re proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.
We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.
S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.
ID
2025-17469Related Jobs
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Frequently asked questions
Fluency in Spanish allows Case Managers in New York shelters to communicate directly with a broader client base, ensuring accurate needs assessments and culturally sensitive support. This skill bridges language barriers critical for effective case management, especially in diverse communities like Manhattan’s West 126th Street area.
Case Managers working with NYC’s homeless communities often navigate complex social issues, including mental health crises and housing instability. The city's density and diversity require adaptability, cultural awareness, and swift problem-solving to connect clients with appropriate local resources and support systems.
Building trust involves consistent, empathetic communication and respecting client privacy. At Services For The Underserved, Case Managers enhance rapport by demonstrating cultural competence, reliability during crisis interventions, and supporting clients’ progress toward stable housing with personalized service plans.
Case management positions in NYC are competitive, with bilingual Spanish skills highly sought after due to the city's diverse population. Candidates with experience in homeless services and cultural sensitivity stand out, increasing their chances for roles like those at Services For The Underserved.
Case Managers in New York City shelters typically earn between $45,000 and $50,000 annually, depending on experience and bilingual capabilities. This range reflects market standards for roles involving intensive client interaction and specialized services in urban social support settings.
While a high school diploma is required, Services For The Underserved favors candidates holding a bachelor’s degree in human services or related fields. Familiarity with NYC public school systems and experience in residential or community outreach settings can significantly boost candidacy.
This position emphasizes bilingual Spanish skills and working within a women's shelter environment, focusing on holistic client care from intake to permanent housing. The organization’s dedication to respect, integrity, and continuous quality improvement shapes a supportive and mission-driven workplace.
The organization invests in employee development through comprehensive benefits, wellness resources, paid time off, and professional learning opportunities. This approach fosters long-term career growth while maintaining a strong commitment to client-centered service in New York’s social services landscape.
Commuting to West 126th Street may vary depending on proximity to subway lines and bus routes common in Manhattan. Peak hours can extend travel times, so familiarity with alternate transit options or flexible work hours can improve punctuality and reduce stress for Case Managers.
Manhattan’s high density and diverse population create a strong demand for skilled Case Managers, especially bilingual ones. Compared to other boroughs, the competition is fiercer due to numerous social service agencies, but the availability of resources and professional networks is also more robust.