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Ticket Seller | Part-Time | Crown Complex
Company : Dallas Convention Center
Location : Fayetteville, NC, 28306
Job Type : Part Time
Date Posted : 10 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Ticket Seller is responsible for selling tickets to the general public, while providing general information to patrons. This is a part-time position that requires the availability to work flexible hours during events, evenings, weekends, and some week days.
This role will pay an hourly rate of $11.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline
About the Venue
Located in the heart of Cumberland County, the Crown Complex is a state-of-the-art, five-venue complex comprised of a 4,500-seat arena, a 9,200-square foot ballroom, a 10,880-seat coliseum, an exposition center with 60,000 square feet of unobstructed space and a 2,440-seat theatre.Managed by OVG, the Complex is home to the Fayetteville Marksmen hockey team (SPHL) and Fayetteville Fury indoor soccer team (NISL) and hosts a variety of other sporting events, family shows, concerts and special productions year-round.
Responsibilities
- Selling tickets to the general public
- Assist patrons at the Box Office Will-Call window and resolve all issues/problems
- Create exceptional experience for all guests through a safe, clean, and friendly environment
- Answer questions regarding events, tickets and schedules
- Reconcile money received
- Balance monies at end of shift with supervisor
- Assist with the restocking of Box Office supplies
- Follow all operational policies and procedures for Box Office operations and Global Spectrum
- All other duties as assigned by supervisors.
Qualifications
- Demonstrated customer service skills with the aptitude to resolve conflicts
- Effective communication skills, both written and oral.
- Candidates must be computer literate and have experience with Office equipment: copier, computer/keyboard, telephone, fax and printers
- Reliable transportation to and from work
- High school diploma or a general education degree
- Ability to work non-standard work hours with variable schedule, to include weekends.
- Position requires the ability to stand for extended periods of time, stand, walk, reach with hands and arms, talk and hear, use hands to reach and handle tickets, money, receipts, and the ability to lift and/or move up to 25 pounds
DESIRED QUALIFICATIONS
- 1-2 years prior experience cash handling and strong math aptitude
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Ticket Sellers at Crown Complex usually have to adapt to a flexible timetable, including nights, weekends, and some weekdays. This part-time role requires readiness to manage shifts during live events, making it ideal for those comfortable with variable hours in Fayetteville's event-driven environment.
Yes, a solid grasp of basic arithmetic is valuable since Ticket Sellers handle cash transactions, reconcile money, and balance receipts. Experience in cash handling or strong numerical aptitude can improve accuracy and efficiency, enhancing customer trust at the Crown Complex box office.
Starting as a Ticket Seller can open pathways into event management, box office coordination, or customer service roles within large venues. Gaining experience with Oak View Group's operations and networking locally in Fayetteville could lead to expanded responsibilities or full-time positions in the live events sector.
Dallas Convention Center offers part-time employees access to a 401(k) savings plan with matching contributions, which is a notable advantage. This benefit supports long-term financial planning, setting it apart from many other venues that may not extend retirement benefits to part-time staff.
The Dallas Convention Center, managed by Oak View Group, emphasizes a diverse and inclusive work culture alongside handling high-profile events year-round. Ticket Sellers here engage with varied audiences and enjoy access to professional development within an industry-leading venue complex.
Fayetteville's event scene creates steady demand for part-time ticket selling roles, but competition can be moderate due to the flexible scheduling and entry-level nature of the job. Candidates with prior cash handling or customer service skills often have an edge when applying locally.
Reliable transportation is essential since shifts may vary and include evenings and weekends. Fayetteville's public transit options are limited, so most Ticket Sellers rely on personal vehicles to ensure punctuality and flexibility when working at the Crown Complex.
At $11.00 per hour, this role offers a wage that aligns with Fayetteville's part-time retail and event staffing rates. While not high-paying, the job’s perks like 401(k) matching and experience in a major venue add value beyond base salary.
They prioritize strong communication skills, conflict resolution abilities, and a customer-first mindset. Candidates must be comfortable with technology and cash handling, ensuring smooth operations and a welcoming environment for all event attendees.
The company actively fosters inclusivity by embracing diverse backgrounds to enhance innovation and service quality. Ticket Sellers contribute by creating positive guest experiences that reflect Fayetteville's varied community, aligning with Oak View Group’s commitment to equity.