Merchandise Seller | Part-Time | Santander Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Merchandise Seller assists guests in a friendly, courteous, and professional manner with purchasing Reading Royals team and show merchandise at games and events. 

This role will pay an hourly rate of $15.00 and is tip eligible

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until December 31, 2025.

Responsibilities

• Helps setup/tear down merchandise stand with other sellers
• Maintains accurate counts when selling merchandise and handling cash.
• Demonstrates excellent customer service skills; friendly, courteous & respectful with patrons, staff and tour representatives.
• Works well under pressure; able to get patrons through lines quickly and efficiently with loud noise from concerts and shows.
• Team player; able to work well with a team of merchandise sellers in a fast-paced environment

Qualifications

EDUCATION AND WORK EXPERIENCE

• High school diploma or general education degree (GED)
• 1 to 3 months related experience and/or training; or equivalent combination of education and experience
• Box office, retail sales or customer service background preferred

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job the employee is regularly required to use hands to handle and count money, run credit cards, and sell t-shirts, hats, other merchandise.

SKILLS AND ABILITIES

• Ability to count money, make change accurately
• Ability to run a credit card
• Ability to listen and follow instructions
• Ability to use an iPad & credit card swiper to track sales transactions
• Good communications skills.
• Listens and gets clarification; Responds well to questions.
• Able to read and interpret written information
• Good problem solving skills and organizational ability
• Ability to work independently and as a member of the team
• Good customer service skills and sense of public relations

OTHER QUALIFICATIONS

• Ability to work with minimal supervision.
• Ability to work flexible hours; daytime, evening, weekends and holidays, as needed
• Must be able to speak, read and write English.
• Must have professional attitude and appearance.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.