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Ticket Taker | Part-Time | Santander Arena
Company : SPECTRA
Location : Reading, PA, 19602
Job Type : Part Time
Date Posted : 7 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
As a Ticket Taker, you will be the first point of contact for event guests, responsible for ensuring a smooth entry process while providing excellent customer service. Your role involves verifying tickets, guiding guests, and maintaining a welcoming atmosphere. This role requires strong interpersonal skills, attention to detail, and the ability to work in a fast-paced environment. A Ticket Taker plays a vital role in creating a positive first impression for all event guests.
This role pays an hourly rate of $11.00 - $11.50.
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
About the Venue
Santander Arena, located in downtown Reading, Pennsylvania, is a versatile venue that serves as the home arena for the Reading Royals, the ECHL affiliate of the Philadelphia Flyers. The Santander Arena has hosted an array of live events including concerts, Reading Royals Hockey, and other family friendly events attracting hundreds of thousands of visitors annually.
Responsibilities
- Ticket Verification: Check and validate tickets at the entrance, ensuring each ticket is legitimate and corresponds to the event.
- Customer Service: Greet guests warmly, answer questions, and provide information about the event and venue as needed.
- Access Control: Monitor and control the entry points to ensure that only authorized guests enter the event.
- Crowd Management: Assist in directing the flow of guests to prevent congestion and ensure a smooth entry process.
- Problem Resolution: Address any ticket-related issues or discrepancies promptly and courteously, seeking assistance from supervisors when necessary.
- Venue Knowledge: Stay informed about the event layout, seating arrangements, and facilities to assist guests effectively.
- Safety and Security: Report any suspicious activity or security concerns to the appropriate personnel immediately.
- Assistance: Help guests with special needs or requirements, ensuring they have a positive experience.
- Team Collaboration: Work closely with other event staff to ensure seamless operations and a cohesive guest experience.
- Maintain Order: Ensure guests follow venue rules and guidelines to maintain a safe and enjoyable environment.
- Perform other tasks and responsibilities as assigned.
Qualifications
- Ability to follow instructions and work in a fast-paced environment.
- Must have strong verbal and written communication skills.
- Ability to handle stressful situations.
- Previous experience in a customer service-based industry is preferred.
- Previous experience within a sports, entertainment, or related field is preferred.
- Must be able to work a flexible schedule including weekends, nights and holidays required.
- Must be able to work in all weather conditions with proper gear including heat, cold, rain, snow.
- Extensive time spent with moderate to loud noises.
- Frequent bending, standing for long periods of time and walking of the building.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Pittsburgh, PA
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Frequently asked questions
At Santander Arena, Ticket Takers play a crucial role by managing guest entry efficiently and warmly. This part-time position involves verifying tickets, guiding guests, and coordinating with event staff to maintain smooth crowd flow during sports and entertainment events in Reading, PA.
Strong communication and quick problem-solving skills are vital for a Ticket Taker at Santander Arena. The ability to stay attentive, manage ticket validation accurately, and assist guests courteously under noisy, crowded conditions enhances overall event experience.
Starting as a Ticket Taker at Santander Arena offers exposure to venue management fundamentals. With experience, one can progress to roles such as Ticketing Manager or Venue Operations Coordinator, leveraging customer service and event logistics knowledge gained on the job.
SPECTRA equips Ticket Takers with clear protocols to identify suspicious activities and maintain order at Santander Arena. Through teamwork and communication with security personnel, Ticket Takers help ensure a safe environment, critical during high-attendance events.
Yes, part-time Ticket Takers at Santander Arena receive access to a 401(k) savings plan with matching contributions. This benefit enhances financial security while balancing flexible hours typical of entertainment venue roles.
Ticket Takers at Santander Arena earn between $11.00 and $11.50 per hour. This pay range aligns with part-time event staff compensation in Reading, PA, reflecting the role’s customer service demands and flexible scheduling.
Reading’s event and sports venues create steady demand for Ticket Takers, though competition can rise during peak seasons. Candidates with customer service experience and flexibility for weekend or evening shifts often have an advantage locally.
Weather in Reading varies, so Ticket Takers at Santander Arena must be prepared for outdoor conditions like cold or rain during events. Additionally, familiarity with local traffic patterns benefits punctuality given downtown location and event traffic.
While previous experience in ticketing or sports entertainment is preferred, it’s not mandatory. Effective communication skills and the ability to handle busy, dynamic environments can help newcomers succeed in this role.
Unlike ticket agents who primarily handle sales and customer inquiries, Santander Arena’s Ticket Takers focus on entry verification and crowd management. The position emphasizes guest interaction at event entrances rather than ticket distribution or office duties.