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Elevator Usher | Part-Time | PPG Paints Arena
Company : Dallas Convention Center
Location : Pittsburgh, PA, 15219
Job Type : Part Time
Date Posted : 4 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Elevator Usher position is responsible for delivering superior guest service when transporting visitors to their correct seating levels during all PPG Paints Arena events.
This role pays an hourly rate of $15.71 (per CBA).
Benefits as per the union agreement.
This position will remain open until December 31, 2025.
About the Venue
As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL’s Pittsburgh Penguins.
Responsibilities
- Maintain neatness and sanitation in assigned areas at all times.
- Clean and sanitize assigned work areas that include buttons, doors, walls, using mechanical and/or manual equipment following proper building and governmental protocols. Contact management for any maintenance issues.
- Push buttons to open and close the doors at each floor where guests want to enter/exit the elevator.
- Ensure that all passengers follow proper protocols to enter and exit the elevator safely, and that guests adhere to proper behavior while riding the elevator. Notify Event Supervisor and/or Security by pager if issues arise.
- Ensure that proper passenger load guidelines are followed. Be alert to any malfunction and ring the pager and security alarm in case of any issue.
- Provide directional assistance to various locations throughout the facility.
- Assist other employees while loading items into the elevator. May need to transfer other goods from floor to floor.
- Enforce rules and regulations of the building (i.e. no smoking)
- Provide calmness, courtesy, respect, and professionalism to all guests and fellow employees. May need to prevent unauthorized users from getting inside by instructing them to wait for an additional time period.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or general education degree (GED)
- 1+ years of customer service experience preferred
- Ability to work with minimal supervision
- Must be able to do basic mathematics
- Strong customer service skill
- Sound judgement and quick decision making capability
- Good verbal and interpersonal skills required
- Possess enough technical aptitude to understand and operate the elevator
- Carry a pleasant impression of the Company through courteous and sincere conduct
- Professional presentation, appearance and work ethic
- Ability to work irregular hours including, night shifts, weekends and holidays
- Ability to interact with all levels of staff including management
- Must be 18 years of age or older
- Will be required to join the union, upon invitation, following 90-day probationary period
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Pittsburgh, PA
Frequently asked questions
Elevator ushers at PPG Paints Arena specifically manage passenger flow within elevators, ensuring safety and order during events. Unlike general ushering, this role demands technical aptitude to operate elevator controls and enforce passenger protocols, enhancing guest experience in a high-traffic Pittsburgh arena.
Success hinges on strong interpersonal communication, quick decision-making, and customer service expertise. Additionally, candidates need a good grasp of elevator operations and the ability to maintain safety standards under pressure, especially during concerts or sports events at PPG Paints Arena.
This role offers exposure to venue management and crowd control fundamentals, opening pathways to supervisory positions or specialized operational roles. The experience gained in a prominent Pittsburgh venue can also be a stepping stone to broader event hospitality or facility management careers.
Operating in a large convention center means managing diverse crowds and event types, requiring flexibility and heightened vigilance. Ushers must adapt quickly to shifting schedules and coordinate with security, ensuring smooth vertical transport across multiple floors during high-attendance events.
The center emphasizes teamwork and provides ongoing training to handle crowd surges efficiently. Leveraging communication tools like pagers and security alarms, elevator ushers are empowered to promptly address issues, ensuring guest safety and a courteous atmosphere throughout the facility.
At $15.71 per hour, the pay aligns well with regional standards for part-time hospitality roles in Pittsburgh, reflecting union-negotiated rates. This competitive wage balances the job's technical demands and the vibrant live event setting, attracting candidates seeking reliable part-time income.
Given Pittsburgh’s traffic patterns during event nights, applicants should consider proximity to downtown and public transit options for timely arrival. Flexible scheduling can help navigate peak hours, ensuring elevator ushers maintain punctuality and energy during shifts at PPG Paints Arena.
Pittsburgh's active entertainment scene creates steady demand for ushering roles, particularly part-time positions supporting hockey games and concerts. This dynamic environment offers frequent hiring opportunities, making it a viable option for locals seeking event-related employment.
Understanding elevator button controls, emergency protocols, and passenger load limits is crucial. Familiarity with safety features and mechanical operations ensures smooth guest transport and rapid response to malfunctions, which is vital in a high-traffic setting like PPG Paints Arena.
The center fosters inclusivity and professionalism, expecting ushers to convey courtesy and respect consistently. This culture demands a calm demeanor and strong teamwork, especially during multi-day conventions, distinguishing it from more entertainment-focused venues.