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Building Security Officer | Full-Time | PPG Paints Arena
Company : Dallas Convention Center
Location : Pittsburgh, PA, 15219
Job Type : Full Time
Date Posted : 31 December 2025
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Building Security Officer position has a Commitment to Excellence in guest service, while providing necessary safety and security support to guests visiting the PPG Paints Arena. This position will staff the Employee Entrance and the Command Post.
This role will pay an hourly rate of $17.50.
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
This position will remain open until December 19, 2025.
About the Venue
As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL’s Pittsburgh Penguins.
Responsibilities
- Deliver superior guest service while ensuring proper building and governmental protocols are being followed.
- Respond to requests for assistance from staff and visitors for a variety of security issues (fire, medical emergencies, etc.)
- Ensure all safety and building guidelines are being followed, and proper security checks are conducted during guest entry.
- Assist in the control and safety of all guests that visit the facility.
- Ensure crowd control stays at a reasonable level and assist in emergency situations and conflicts as needed.
- Interact with the public and all levels of management and fellow employees.
- Enforce rules and regulations of the facility.
- Provide directional assistance, as needed, by being knowledgeable about locations throughout the facility.
- Provide professionalism, courtesy, and respect to all guests and fellow employees.
- Building Security Guard may be called upon to provide shift breaks for Guards located at entrance Gates.
- All other duties as assigned.
Qualifications
- HSD/GED preferred.
- Ability to work with minimal supervision.
- Strong customer service skills.
- Good written, verbal and interpersonal skills required.
- Professional presentation, appearance and work ethic.
- Ability to work daylight, evening, overnight, holidays, and weekends.
- Ability to interact with all levels of staff, including management.
- Must be 18 years of age or older.
- Must maintain a neat and professional appearance that conveys professionalism at all times, whether in the office or out of the office, particularly during events.
- Professional business attire required when working all events.
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position will require a large amount of standing, walking, climbing, stooping, and possibly heavy lifting.
- Position may require working in both indoor and outdoor settings and may be subjected to adverse conditions, including contact from hostile people.
- This position may be exposed to high noise levels.
POSITION SCHEDULE:
- Hours are 7:00 AM – 7:00 PM (Day) and 7:00 PM – 7:00 AM (Night)
- Sample Schedule:
- Four (4) Night Shift
- Three (3) Days OFF
- Three (3) Day Shifts
- One (1) Day OFF
- Three (3) Night Shifts
- Three (3) Days OFF
- Four (4) Day Shifts
- Seven (7) Days OFF
- REPEAT
- Hours for Admin Entrance are 8:00 AM – 4:00 PM, Monday-Friday
- Hours for Highmark Gate are 8:30 AM – 4:30 PM, Monday-Friday and 9:30 AM – 5:30 PM, Monday-Friday
- Hours for Rear Yard are 7:00 AM – 3:00 PM, Monday-Friday and 8:00 AM – 4:00 PM, Monday-Friday
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Working at PPG Paints Arena involves managing large crowds during high-energy athletic events and concerts, requiring heightened vigilance and quick decision-making. The arena’s status as a premier venue in Pittsburgh demands familiarity with specific safety protocols and exceptional guest interaction skills to maintain a secure but welcoming environment.
In Pittsburgh, candidates who combine strong customer service skills with the ability to handle high-pressure situations tend to excel. Experience in crowd control, knowledge of local emergency procedures, and a professional demeanor are valued, alongside flexible availability for shifts spanning days, nights, and weekends common in arena security roles.
Starting as a full-time building security officer opens pathways to supervisory positions or specialized roles in event security management. Gaining certifications in first aid, emergency response, and leadership can accelerate progression, especially within organizations like Oak View Group that prioritize internal growth and diverse skill development.
Building Security Officers from PPG Paints Arena bring valuable live event security experience that complements Dallas Convention Center’s standards. Their expertise in crowd management and adherence to facility regulations helps enhance the overall safety framework, ensuring seamless integration of best practices across different venue environments.
While both venues require vigilance and guest service, Dallas Convention Center may focus more on conventions and large-scale gatherings, demanding adaptability to varying event types. Conversely, PPG Paints Arena officers often manage sports and entertainment crowds, which can involve heightened dynamic crowd control and rapid emergency responsiveness.
The position offers $17.50 per hour, which aligns competitively with Pittsburgh’s market rates for similar full-time security roles in entertainment venues. This rate reflects the demanding nature of shift schedules, physical requirements, and the specialized environment of a high-profile arena.
While a high school diploma or GED is preferred, obtaining Pennsylvania-specific security guard licenses and training in crowd management enhances employability. Certifications in CPR and first aid are also highly regarded due to the fast-paced, public-facing nature of venue security in Pittsburgh.
Shift schedules often rotate between 12-hour day and night shifts, with blocks of days on and off to accommodate event demands. Candidates must be prepared for weekend and holiday work, reflecting the arena’s busy calendar of sports and entertainment, necessitating flexibility and endurance.
Officers regularly encounter high noise levels due to sporting events and concerts, which requires strong communication skills and awareness. Protective measures and training help mitigate auditory strain, ensuring officers maintain focus and responsiveness in this dynamic atmosphere.
The role demands extensive standing, walking, and occasional heavy lifting, often in both indoor and outdoor settings. Officers need stamina and physical fitness to navigate large crowds and respond swiftly to emergencies, making physical readiness a critical aspect of job success.