Tour Guide | Part-Time | PPG Paints Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

PPG Paints Arena is seeking candidates for the Tour Guide position. Primary duties will include giving guided tours of PPG Paints Arena home of the Pittsburgh Penguins, working with groups of all ages, assisting with guests entering each facility including check-in, and providing top-notch customer service.

This role will pay an hourly wage of $15.56

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until December 31, 2025.

About the Venue

As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL’s Pittsburgh Penguins.

Responsibilities

• Provide guided tours of PPG Paints Arena
• Memorize scripts, facts and stories pertinent to the history of the franchise and facility
• Relate in a professional, age-appropriate way to children
• Be comfortable working with a specific schedule while standing/walking frequently
• Ability to work nights, weekends, and holidays as scheduled

Qualifications

Education and/or Experience                                                        

• High school diploma/GED (experience in lieu of diploma/GED may be considered)
• Experience with public speaking and experience working with children

Skills/Aptitudes                                                       

• Good communication and presentation skills (verbal and written)
• Be a fan of the Penguins and hockey, along with a good understanding of the game and history
• Be able to memorize specific facts and communicate professionally to all age groups
• Professional presentation, appearance, and work ethi
• Ability to work under limited supervision and to interact with all levels of staff including management
• Must be available to work flexible hours, which will include evenings, weekends, and holidays

Computer Skills                                                        

• In order to perform this job successfully, an individual should understand how to use a computer.

Physical Demands

• Ability to stand on feet and walk comfortably for long periods of time
• While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function.  Must have the physical ability to maneuver around facility, at times, walking and/or standing up to 4-8 hours daily.  Ability to communicate via two-way radio.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.