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COORD FRONT OFFICE
Company : Covenant Health
Location : Crossville, TN, 38555
Job Type : Full Time
Date Posted : 2 January 2026
Overview
Front office Coordinator, Breast Center
Full Time, 72 Hours Per Pay Period, Day Shift
Covenant Health is the region's top performing healthcare network. Each of our more than 10,000 employees, physicians, and volunteers are unified by one covenant: to put our patients first every day, to strive for excellence in everything we do, and to make Covenant Health the first and best choice in our region
Cumberland Medical Center is a 189-bed hospital in Crossville, Tennessee, with more than 650 employees and 175 active physicians. It offers a full range of specialty services, including cardiology, gastroenterology, surgery, orthopedics, maternity services, cancer care, and advanced wound care.
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- Emergency Department: 24 emergency beds
- Critical Care Unit (ICU): 12 ICU beds
- Labor & Delivery: 12 LDRP suites
- Med/Surg: 37 beds
- Surgery: 9 operating room surgery suites
- Telemetry 37 beds
Fully accredited by the Joint Commission, Cumberland Medical Center is an acute care hospital offering all private patient rooms as well as specialized services not usually found in the rural medical system.
For seriously ill patients, advanced medical and surgical care is provided at CMC including telemetry monitored beds and an intensive care unit. Additionally, Cumberland Medical Center offers an outpatient imaging center, same day surgery unit, cardiac and pulmonary rehab programs, a sleep disorder center, breast center, cancer center, and hyperbaric medicine and wound center.
"Cumberland Medical Center offers a unique, family-oriented healthcare setting in a rural environment. We strive to deliver exceptional care to our patients, their loved ones, and each other. We look forward to welcoming team-focused people to grow their careers with us!"
-Chief Nursing Officer, Cumberland Medical Center
Position Summary:
A working supervisor who coordinates front office activities as it relates to patient care and satisfaction. Coordinates multiple physician schedules, staff schedules and training. Maintains extensive knowledge as it relates to insurance requirements. Directly responsible to management.
Recruiter: Erin Wood || apply@covhlth.com
Responsibilities
- . Oversees the performance of the front staff and institutes measure to improve or remedy negative situations.
- Provides front office training as it relates to policies and procedures as well as the computer and telephone systems.
- Maintains multiple physician schedules within the computer system. Modifies as needed or requested by physician or manager.
- Thorough knowledge and understanding concerning coverage requirements for multiple insurance plans and in some cases workers compensation arrangements for area industries.
- May on occasion represent the office and meet with representatives from local industries to discuss their requirements for workers compensation cases.
- Resolves practice scheduling protocol issues, interaction and integration of new and established patients.
- Acts as the lead patient relations person. Resolves patient complaints, referring major ones to physicians.
- Prepares request for purchases, repairs, supplies and equipment needs for office. Follows through on ordering.
- Arranges and assigns work for short and long range staffing.
- Participates regularly in monthly staff meetings and periodically in physician meetings.
- Maintains daily operations of clinic under supervision of management.
- Collaborate with the patient, physician and other care team members as part of a team based approach to overall patient care.
- Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
- Performs other duties as assigned.
Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Minimum Experience:
Five (5) years or more of medical office experience. Requires basic understanding of general office procedures and general accounting principles. Previous experience in medical office supervision. Requires effective human relations and communications skills.
Licensure Requirement:
None
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Frequently asked questions
A Coord Front Office in healthcare uniquely blends patient interaction with complex scheduling and insurance coordination, demanding both interpersonal skills and a deep understanding of medical office procedures. Unlike generic admin roles, this job requires juggling physician schedules, insurance nuances, and patient relations in a clinical environment.
Many Front Office Coordinators progress into healthcare administration, office management, or specialized patient services roles. Gaining expertise in scheduling, insurance protocols, and staff leadership opens doors to supervisory positions or transitions into clinical support functions within hospitals or outpatient centers.
By efficiently managing appointment schedules, addressing patient concerns promptly, and ensuring smooth insurance processing, Front Office Coordinators directly influence patient experiences. Their ability to resolve conflicts and maintain clear communication sets the tone for a positive healthcare environment.
Covenant Health provides a supportive, family-oriented culture emphasizing patient-first care. Coordinators benefit from working in a top regional healthcare network with diverse specialty services, fostering professional growth alongside a collaborative team that values excellence and community impact.
Given Crossville's rural setting, the role likely demands flexibility in handling a wide range of patient demographics and insurance complexities, including workers' compensation cases tied to local industries. Coordinators must balance personalized service with efficient clinic operations tailored to regional healthcare demands.
Applicants should anticipate managing schedules across multiple specialties in a smaller community, where personalized patient relationships are vital. Navigating rural insurance coverage nuances and collaborating with local businesses on workers' compensation adds layers of responsibility unique to this region.
Prospective hires distinguish themselves through extensive medical office experience—ideally five years or more—combined with supervisory skills and a solid grasp of insurance protocols. Strong communication and leadership abilities are crucial to oversee front office performance and foster team cohesion.
Front Office Coordinators in Crossville typically earn between $38,000 and $48,000 annually, reflecting the cost of living and healthcare demand in the area. This range is competitive within Tennessee's rural markets, though metropolitan areas may offer higher wages due to increased living expenses and job competition.
At Covenant Health, coordinators often engage directly with local industries regarding workers' compensation cases, a task less common in other settings. They also oversee multi-physician scheduling and provide tailored training on healthcare policies and technologies unique to this hospital network.
This role sharpens leadership through supervising staff and resolving complex scheduling conflicts, while expanding knowledge of insurance and workers' compensation intricacies. Exposure to multidisciplinary teams and patient relations fosters holistic administrative capabilities within a leading healthcare environment.