Risevoic
Front Office Supervisor
Company : Highgate
Location : Arlington, VA, 22203
Job Type : Full Time
Date Posted : 8 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
The Westin Arlington Gateway is perfectly located two blocks from the Ballston Metro Station, offering guests the convenience of reaching the nation’s Capital in just minutes. See historic monuments and museums, shop trendy Georgetown, slip in a round of golf after your meetings, or enjoy a day in DuPont Circle just a metro ride away. The hotel features 338 modern guestrooms (including 14 suites) with modern amenities.
Overview
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Related Jobs
Hot Springs, VA
Top trending job titles hiring now
Popular Searches for Front Office Supervisor
Frequently asked questions
In a bustling Arlington hotel, a Front Office Supervisor must skillfully coordinate staff and prioritize tasks to ensure guests experience efficient check-ins and personalized service, even during rush periods. This role demands quick problem-solving and clear communication to maintain a welcoming atmosphere while maximizing front desk productivity.
Employers in Arlington often look for candidates with hotel experience, strong computer skills, and a high school diploma at minimum. Additional coursework related to hospitality and proven customer service expertise greatly enhance an applicant's profile, positioning them for supervisory responsibilities in front office operations.
Unlike front desk associates who directly assist guests, a Front Office Supervisor oversees team performance, ensures adherence to operational standards, manages cash and credit policies, and resolves complex guest issues. This leadership role includes supervising staff, verifying reports, and maintaining overall front office efficiency.
Highgate emphasizes innovation and digital acumen, so its Front Office Supervisors must adeptly use advanced property management systems and revenue tools. The role also involves supporting diverse hotel brands and maintaining high service standards aligned with Highgate's global portfolio, offering unique career growth opportunities.
Arlington's proximity to Washington, D.C., means supervisors at Highgate handle a diverse clientele including business travelers and tourists. The role requires knowledge of local attractions and efficient guest service reflecting the area's fast-paced environment, making this position distinct from other regional hotel front office jobs.
Front Office Supervisors in Arlington generally earn between $16 and $22 per hour, depending on experience and hotel size. This range aligns with the region's hospitality standards, balancing competitive pay with the cost of living and reflecting the supervisory responsibilities involved.
Supervisors at Highgate Arlington navigate high guest turnover and diverse service requests due to its metro accessibility. Balancing prompt check-ins with personalized attention, managing multi-channel communication, and maintaining team morale during busy shifts are common challenges distinctive to this vibrant location.
Highgate supports growth via cross-training and leadership development programs. Front Office Supervisors in Arlington can progress to Front Office Manager or Director roles, leveraging experience gained from managing dynamic teams and mastering Highgate's technology-driven operational strategies.
Arlington's thriving hospitality sector, fueled by tourism and business travel, creates steady demand for skilled Front Office Supervisors. Competitive hiring practices often require candidates to demonstrate flexibility and strong customer service skills to succeed in this sought-after regional job market.
Applicants should be prepared for extended periods of standing and light physical tasks such as handling packages or operating front desk equipment. Arlington hotels expect supervisors to maintain energy and professionalism throughout varying shift lengths, reflecting the role’s active and guest-focused nature.