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SPA: Lead Front Desk Agent
Company : Omni Amelia Island Resort
Location : Hot Springs, VA, 24445
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Location
The Omni Homestead Resort & Spa
Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.
Job Description
The Lead Spa Desk Agent is responsible for the guest experience in the Spa by providing and maintaining the service standards and creating a feeling of relaxation.
Responsibilities
- Check guests in and out.
- Schedule spa appointments, in accordance with Omni Hotel & Resorts Moments of Service.
- Up-sell, cross-sell, and pre-sell services and products.
- Communicate spa promotions with guests.
- Must be proficient on the telephone.
- Must be able to maintain a professional demeanor during busy times.
- Train and coach Spa Desk Agents
- Book and confirm appointments
- Greet guests
- Provide Tours
Qualifications
- Customer service experience is highly preferred.
- High school diploma or equivalent.
- Must be proficient with Microsoft Office.
- Must be able to communicate effectively in a professional business environment.
- Must have the ability to stand for 8 hours per day.
- Ability to lift, carry, push, pull 30 lbs.
- Ability to work a flexible schedule, including AM/PM shift, weekends, holidays.
- Must be current servsafe and ETips certified for safe food and alcohol handling or must be willing to get certified prior to starting the position.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Frequently asked questions
This position centers on elevating guest experiences through attentive service, efficient appointment scheduling, and proactive communication about spa offerings. The Lead Front Desk Agent ensures smooth check-ins and fosters a welcoming environment that embodies the resort’s hospitality standards.
Strong multitasking abilities, professional communication, and proficiency in scheduling software are crucial. Additionally, stamina to stand for extended periods and certifications like ServSafe or eTips enhance credibility and align with local hospitality expectations.
Starting as a lead agent offers pathways into spa management, operations coordination, or guest relations leadership. Developing coaching skills and mastering service upselling can open doors to broader administrative or managerial roles in resort environments.
Yes, certifications such as ServSafe and eTips are highly valued locally due to the region’s emphasis on safe food and beverage handling in hospitality settings, contributing to compliance and enhanced guest trust.
With Hot Springs being a renowned spa destination, demand for experienced lead agents remains steady. Resorts like Omni Homestead prioritize candidates skilled in guest engagement and flexible scheduling to meet seasonal fluctuations.
Omni Amelia Island Resort’s reputation attracts numerous applicants, making the hiring process competitive. Demonstrating leadership in customer service and familiarity with hospitality software can improve candidacy in this sought-after environment.
Omni emphasizes a culture of empowerment and respect, providing comprehensive training and mentoring. Their Lead Front Desk Agents are expected to uphold high service standards while fostering team development and guest satisfaction.
Yes, employees benefit from dynamic work settings with continuous mentoring and skill-building opportunities. The resort’s investment in staff development reflects in superior service delivery and career growth potential.
Typically, salaries for lead spa front desk roles in this area range from $32,000 to $42,000 annually, influenced by experience, certifications, and seasonal demand within the resort’s four-season operations.
Absolutely, the position requires adaptability to varied schedules, including mornings, evenings, weekends, and holidays, to accommodate peak guest traffic and maintain service excellence consistently.