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Front Office Supervisor
Company : Highgate
Location : Islandia, NY, 11749
Job Type : Full Time / Part Time
Date Posted : 8 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Hampton Inn Islandia
1600 Veterans Mem HwyIslandia, NY 11749Overview
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Frequently asked questions
Islandia's hospitality sector is growing steadily, with a moderate demand for front office supervisors. Candidates with experience in hotel management and strong customer service skills have an advantage, especially at renowned companies like Highgate. Networking locally and demonstrating leadership can improve chances in this market.
While a formal degree is helpful, certifications like Certified Front Desk Supervisor (CFDS) or hospitality management courses often catch employers' attention in NY. For Islandia roles, familiarity with property management software and customer service excellence is highly valued, enhancing the candidate’s profile.
Managing guest check-ins, coordinating team members, handling unexpected booking issues, and balancing revenue goals are common hurdles. Effective multitasking and conflict resolution skills are critical to maintain smooth operations and guest satisfaction throughout the shift.
A Front Office Supervisor typically oversees daily front desk activities and team coordination, while a Front Desk Manager handles broader strategic planning, budgeting, and higher-level decision-making. Supervisors focus more on operational execution and guest interactions.
This role often serves as a stepping stone to positions like Front Office Manager, Assistant Hotel Manager, or Director of Front Office. Strong leadership and operational skills can open doors to broader hotel management opportunities.
Highgate emphasizes digital acumen and tailored guest services, enabling supervisors to utilize advanced revenue management tools and personalized guest engagement techniques. This focus ensures a more efficient, guest-centric front desk operation that stands out in hospitality.
Yes, supervisors must balance Highgate's global standards with local guest preferences, ensuring seamless communication and service delivery. Familiarity with Highgate’s hospitality terminology and promotional programs is crucial for alignment with corporate and property-specific goals.
Hourly pay for front office supervisors in Islandia generally ranges from $16 to $22, influenced by experience and property size. Highgate’s roles often offer competitive compensation aligned with industry standards and may include performance incentives.
Highlighting expertise in guest relations, front desk system management, cash handling, and team leadership is key. Emphasizing flexibility, effective communication, and knowledge of local hospitality trends can significantly improve job search success locally.
Supervisors play a pivotal role by managing room reservations accurately, promoting hotel packages, and ensuring smooth check-in/out processes. Efficient handling of these tasks directly supports maximizing room occupancy and optimizing revenue streams.