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Customer Support Specialist
Company : Ferrellgas
Location : Elkhart, IN, 46516
Job Type : Full Time
Date Posted : 24 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Absolutely. For the Customer Support Specialist role in Elkhart, a high school diploma or equivalent combined with strong communication and organizational skills is often sufficient, especially when paired with hands-on customer service experience. Local employers value practical skills and a positive attitude over formal degrees.
At Ferrellgas, Customer Support Specialists play a pivotal role in scheduling and adjusting delivery orders, using negotiation techniques to resolve issues swiftly. This hands-on involvement ensures timely deliveries and strengthens customer trust by addressing concerns proactively.
Starting as a Customer Support Specialist opens pathways toward roles like Customer Support Manager or Customer Relations Specialist. Mastery of client interaction, problem-solving, and operational knowledge can lead to leadership positions or specialized customer experience roles.
Elkhart's customer service job market is moderately competitive, with demand fueled by local businesses needing reliable support staff. Ferrellgas's reputation for valuing team contributions helps attract skilled candidates, but persistence and relevant experience remain key in landing a role.
Ferrellgas offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, and unique perks like propane discounts and an employee stock ownership plan. These extras create a supportive environment that values employee well-being beyond standard offerings.
Ferrellgas emphasizes a team-oriented culture where individual contributions are recognized and nurtured. Their focus on continuous learning, combined with tailored benefits and a supportive environment, distinguishes their Customer Support Specialists’ experience from more transactional customer service roles.
In Elkhart, Customer Support Specialists typically earn between $35,000 and $45,000 annually, depending on experience and skills. Ferrellgas’s compensation aligns with local market standards, often supplemented by benefits and performance incentives that enhance total earnings.
Handling phone calls, emails, chats, and social media messages attentively is central. Specialists must identify customer needs through probing questions, update account info accurately, resolve concerns gently, and sometimes manage payment processing, ensuring seamless service interactions.
Proficiency in Microsoft Office suite, including Excel, Word, and Access, is important for data entry and record maintenance. While advanced technical expertise isn’t mandatory, comfort with these tools contributes significantly to efficient daily operations.
Applicants should be ready to handle occasional escalations tactfully and manage diverse inquiries from both internal and external customers. The role demands adaptability and negotiation skills to balance customer satisfaction with company policies, particularly in delivery and billing contexts.