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Resolute HB Application Analyst (System/Application Analyst, Senior)
Company : Oregon Health & Science University
Location : Portland, OR, 97201
Job Type : Full Time / Part Time
Date Posted : 14 January 2026
Department Overview
The Resolute HB Application Analyst plays a very important role in a high-risk position. Responsible for making sure that all the functions of HB Resolute are accomplished daily (electronic and paper bills, cash posting, import and export functions, etc.) Provide technical expertise and direction in the analysis, design, build, and support of the Resolute HB application. Troubleshoot assigned Resolute HB application related issues and document resolution. Also responsible for oversight of the Enterprise Coding workflows and 3M in Epic. Work with the Revenue Cycle implementation team and vendor during application fixes, upgrades and new releases.
Function/Duties of Position
- System Analysis and Design: Participates in and directs the system design, build, validation, implementation, and ongoing maintenance of the Resolute HB application.
- Thoroughly documents and understands Patient Business Service’s (PBS) business processes and how Resolute HB supports these processes.
- Work with PBS to make design recommendations to meet requirements and schedules.
- Develop and review technical specifications for acquisition decisions.
- Perform both unit and integrated testing including developing testing scripts, documentation of testing and resolution of issues.
- Perform testing of Special Updates, Interim Updates, and upgrades to new releases prior to implementation.
- Perform build in production environments. Supports build and maintenance in third party applications, including working with vendors.
- Oversees the Enterprise Coding workflows and 3M in Epic.
- Problem Resolution: Respond to customer problems.
- Communicate and document problem progress and resolution.
- Analyze problems to determine if it is necessary to resolve, if needed escalate it to Epic project leadership.
- Communicate with Epic project leadership on the prioritization of trouble ticket resolutions to meet OHSU needs.
- When needed, work directly with Epic (Madison Based Staff) on resolution of issues.
- Application Maintenance: Assist with the maintenance and/or maintain and update the Resolute HB profiles and Work Queues (WQ).
- Leadership: Prepare and present lessons to Epic team with goal of training issues, reviewing solutions and advocating for standardization.
- Assist with the integration of all teams.
- Responsible for representing HB issues at change advisory boards as well as integrated meetings with other technical staff.
- Achieve and maintain Resolute HB application certifications, complete New Version training on the required schedule.
- Demonstrate self-motivation, take on projects/tasks willingly, act on opportunities to improve or gain knowledge and contributes new ideas in a constructive manner.
- Demonstrate respect, professional behavior and confidentiality in meeting customer needs.
- Other duties as assigned.
Required Qualifications
- Master’s degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
- Bachelor’s degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
- Associate’s degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
- Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
- Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.
- Epic HB Resolute certified and/or HB Resolute Claims certified.
Preferred Qualifications
- Experience implementing an Integrated Enterprise Hospital System (Admitting, Scheduling, Billing, CPOE, Documentation, etc.) preferable Epic Experience implementing technology that promoted fundamental changes in hospital settings.
- Ability to work in a highly autonomous role by demonstrating self-motivation and creativity in design approach.
- Ability to function effectively in a very dynamic team environment.
- Ability to proactively pursue problem resolution to satisfy customer needs.
- Ability to proactively discover/test/analyze new Epic application enhancements/features independently.
- Ability to provide highly critical quality analysis and testing of new software applications or feature (including beta testing.)
- Ability to manage multiple complex tasks efficiently while successfully meeting assigned deadlines.
- Ability to work with users to accurately assess and diagnose system problems as defined by the user.
- Working knowledge of Revenue Cycle operations and the patient care process.
- Working knowledge of Epic Resolute HB application(s).
Additional Details
Benefits
- Healthcare for full-time employees covered 100% and 88% for dependents.
- $50K of term life insurance provided at no cost to the employee.
- Two separate above market pension plans to choose from.
- Vacation - up to 200 hours per year dependent on length of service.
- Sick Leave - up to 96 hours per year.
- 9 paid holidays per year.
- Substantial Tri-Met and C-Tran discounts.
- Employee Assistance Program.
- Childcare service discounts.
- Tuition reimbursement.
- Employee discounts to local and major businesses.
All are welcome
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.Related Jobs
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Frequently asked questions
Holding Epic HB Resolute certifications is highly valuable for this role in Portland, OR, where healthcare IT is competitive. These certifications validate your expertise in revenue cycle systems like Resolute HB, enhancing your appeal to employers like Oregon Health & Science University aiming for seamless application support and upgrades.
As a senior application analyst, you're positioned to lead system design and complex troubleshooting, which opens pathways to managerial roles or specialized technical leadership in Portland's healthcare sector. This seniority often correlates with higher responsibility and influence within integrated hospital IT teams.
Yes, integrating and maintaining complex systems like Epic in dynamic hospital environments demands adaptive problem-solving and deep knowledge of revenue cycle workflows. Portland's healthcare facilities often require analysts to address diverse technical issues swiftly to avoid impacting patient billing processes.
At OHSU, this analyst position involves direct collaboration with Epic project leadership and vendors, emphasizing leadership in enterprise coding workflows and change advisory boards. The role's integration within a top-tier academic health system offers exposure to cutting-edge healthcare IT practices unique to this institution.
OHSU encourages continuous learning by mandating certification renewals and new version trainings on schedule. Analysts benefit from a culture promoting self-motivation and innovation, supported by resources such as tuition reimbursement and professional development programs tailored to healthcare IT.
Senior Application Analysts focused on healthcare IT in Portland generally earn between $90,000 and $120,000 annually, depending on experience and certifications. Given the high demand in institutions like OHSU, salaries tend to be competitive to attract skilled professionals in this specialized field.
Daily tasks include managing electronic and paper billing functions, troubleshooting application errors, and coordinating upgrades. This complexity requires a nuanced understanding of patient business services and system integration to ensure uninterrupted revenue cycle operations and adherence to healthcare regulations.
Portland's expanding healthcare technology sector creates a moderately competitive environment for senior system analysts. Candidates with Epic certifications and experience in integrated hospital systems stand out, as employers prioritize those who can independently manage complex application support and enhancements.
Technical skills include system analysis, testing, and troubleshooting within Epic Resolute HB, while interpersonal abilities involve cross-team collaboration, training, and clear communication with project leadership. Balancing these ensures effective problem resolution and supports OHSU's integrated healthcare IT workflows.
Portland’s emphasis on work-life balance and community health is reflected in OHSU’s benefits, offering comprehensive healthcare, substantial leave time, and local transit discounts. This fosters a supportive environment for senior analysts balancing demanding technical roles with quality of life.