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Product Owner- Maintenance Management Systems
Company : Chick-fil-A Supply
Location : Atlanta, GA, 30349
Job Type : Full Time
Date Posted : 3 January 2026
Overview
The Lead Technical Product Owner, Regulatory & Compliance – CMMS (Computerized Maintenance Management Systems) role is responsible for testing data flows, issue resolution, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot. This person also partners with each area of the Business to define, document, and consult on functional and technical requirements to support daily Operations and enable future growth of each Business.
As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.
The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:
- Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants
- Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants
- Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Responsibilities
- Define System Enhancements/Improvements based on Business Needs and requirements, along with technical capabilities
- Partner with other system’s stakeholders to define/validate new and existing integration touchpoints across the network
- Identify and document system gaps for product backlog for future enhancements/capabilities
- Lead and execute the development of new and existing configurations as well as supporting documentation that enables Change Management and End User Training across multiple systems
- Provide 2nd Level Operational Support for CMMS systems that includes advanced troubleshooting techniques and tools to minimize Business impacts
- Partner with IT leadership to establish project approach and timeline
- Lead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs
- Frontline support for new site implementations, major rollouts, etc. to ensure smooth and efficient adoption and stabilization
- Lead and execute Testing Phases for Implementations to ensure systems address business stakeholder needs from users’ point of view
- Manage simultaneous projects across all Entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution
- Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions
Business Requirements
- Strong Operational experience with CMMS systems, having great perspective on how users interact with the system
- Deep understanding of the different components leveraged by each business while utilizing CMMS systems, including Manufacturing and Distribution requirements
- Deep understanding of data relationships to enable System-to-System performance
- Working knowledge of how CMMS systems are utilized at Manufacturing sites and Distribution Centers
- Strong experience in a Start-up or new Business Development environment
Customer Relations
- Work closely with distribution centers, food production centers and business partners to ensure optimal alignment
- Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
- Demonstrate the ability to value both relationships and results
Minimum Qualifications
- Bachelor’s degree in Engineering, Computer Science, Business Administration, related field, or relevant experience
- 8+ years of experience in an IT Business Analyst or related role
- 8+ years of experience with Computerized Maintenance Management Systems (CMMS) or equivalent systems
- Excellent business communication and presentation skills
- Ability to effectively coordinate multiple projects involving multiple Entities, Departments, and External Consulting Teams
- Excellent interpersonal, analytical, organizational, and problem-solving skills
- Deep understanding of data requirements and flows
Preferred Qualifications
- Cloud based Enterprise System experience
- 10+ years of experience with Computerized Maintenance Management Systems (CMMS) in a Manufacturing and/or Distribution Environment
- 10+ years of configuration and support of Computerized Maintenance Management Systems (CMMS)
- Experience driving integrations between SaaS based enterprise systems and third-party stakeholders
- Experience with Master Data Management across enterprise systems
- Business process management experience
Minimum Years of Experience
8Travel Requirements
20%Required Level of Education
Bachelor's DegreePreferred Level of Education
Bachelor's DegreeRelated Jobs
New York, NY
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Frequently asked questions
Candidates must demonstrate deep operational knowledge of CMMS within manufacturing and distribution, coupled with strong analytical skills to optimize workflows. Familiarity with integrating SaaS enterprise systems and managing data flows is crucial for navigating Atlanta’s evolving industrial landscape.
This role directly shapes system configurations and troubleshooting processes, ensuring maintenance workflows align with dynamic production schedules. Their input drives efficiency by bridging technical solutions and operational needs, critical in food production and distribution settings.
Advancement often involves transitioning to senior product leadership roles overseeing multiple enterprise systems or moving into strategic operations management. Skills in cross-functional project coordination and cloud-based system integrations enhance upward mobility.
Yes, understanding Chick-fil-A’s integrated distribution, production, and transportation network is essential. The Product Owner must tailor CMMS solutions to their specific business processes, supporting seamless ingredient preparation and delivery.
The role demands proactive partnership across IT, production, and distribution units to define technical requirements and troubleshoot issues. Strong interpersonal skills facilitate alignment and efficient rollout of system enhancements.
Atlanta’s expanding manufacturing and distribution sectors drive steady demand for maintenance-focused product owners. Growth in food production networks, like those at Chick-fil-A, intensifies competition for candidates with both technical and operational expertise.
Certifications such as Certified Maintenance & Reliability Professional (CMRP) or Agile Product Owner certifications can provide a competitive edge. Additionally, familiarity with cloud enterprise solutions favored in the Atlanta market is valued.
Market data suggests salaries between $95,000 and $130,000 annually, influenced by experience with CMMS, project leadership skills, and sector knowledge. Compensation often includes bonuses tied to successful implementations and operational improvements.
This position uniquely blends regulatory compliance with technical product ownership, emphasizing hands-on system configuration and advanced troubleshooting tailored to Chick-fil-A’s operational nuances, setting it apart from generic CMMS roles.
The role’s focus on multi-entity coordination across distribution, production, and transportation, combined with a start-up mindset for pilot programs, creates a dynamic environment that demands adaptive problem-solving unmatched in many traditional food distributors.