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Room Attendant
Company : Highgate
Location : Exton, PA, 19341
Job Type : Full Time
Date Posted : 29 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Residence Inn Exton
10 North Pottstown PikeExton, PA 19341Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
The Room Attendant position involves regular lifting of up to 50 pounds and continuous standing throughout the shift, reflecting the active nature of hospitality roles. Candidates should be prepared for this physical aspect while delivering attentive guest services in Exton’s busy hotel environment.
Entry-level Room Attendants at Highgate can explore advancement into supervisory or specialized housekeeping roles. Exton’s hospitality market offers pathways for motivated individuals to build careers in hotel management or guest services, leveraging hands-on experience gained on-site.
Success hinges on strong communication, attention to detail, and stamina. Familiarity with cleaning protocols, guest interaction, and efficient cart restocking is essential. These skills ensure guest satisfaction and smooth operations in Exton-area hotels like Residence Inn.
Highgate invests in hospitality training focused on property standards, safety, and guest service excellence. Room Attendants at Residence Inn in Exton benefit from this support, enhancing their efficiency and professional growth in a leading hotel management company.
Room Attendants at Highgate’s Residence Inn earn hourly wages competitive with Exton’s hospitality sector, typically ranging between $12 and $15 per hour. This aligns with local market rates and reflects the company’s commitment to fair pay for essential housekeeping roles.
Exton experiences steady demand for housekeeping staff due to its expanding hotel industry. Highgate’s continuous property development means job openings for Room Attendants remain frequent, offering reliable employment opportunities in this suburban hospitality hub.
Handling lost and found items meticulously is critical for maintaining guest trust and hotel reputation. At Highgate’s Residence Inn, Room Attendants follow strict protocols to ensure items are logged and returned promptly, emphasizing responsibility beyond cleaning tasks.
Given Exton's suburban layout, many Room Attendants rely on personal vehicles for commuting. The hotel’s location off North Pottstown Pike provides convenient access to major roads, but public transport options are limited, so planning ahead is advisable.
Highgate’s focus on innovative hospitality management and digital tools sets its Room Attendants apart, fostering a professional environment with advanced operational support. Employees benefit from a company culture that values service quality and career development.
Besides standard cleaning and restocking, Room Attendants at Highgate are entrusted with maintenance reporting and guest satisfaction duties. This comprehensive approach balances operational efficiency with personalized service unique to Highgate’s brand standards.