Director of Service Line Management

Overview

At Essen Health Care, we care for that! 

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. 

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Job Summary

Position: Director of Service Line Management for Endocrinology/Nutrition and Ophthalmology/Optometry

Job summary: The Director of Service Line Management for Endocrinology/Nutrition and Ophthalmology/Optometry is responsible for the strategic and operational leadership of these specialties. This role focuses on expanding access, improving clinical outcomes, and driving service line growth. The director partners with clinical teams to develop innovative care models, enhance patient education, and implement technology solutions. Responsibilities include financial management, program development, quality improvement, and regulatory compliance.

Responsibilities

• Oversee daily operations, ensuring high-quality, efficient patient care
• Collaborate with providers to optimize care delivery
• Manage budgets and monitor financial performance
• Lead initiatives to improve clinical outcomes (e.g., diabetes management, vision screening)
• Foster community partnerships and referral relationships
• Utilize data analytics to identify trends and drive improvements
• Monitor and improve service line performance through KPIs such as patient access, visit volumes, quality measures, patient satisfaction, and financial performance.
• Partner with Finance to develop and manage budgets, forecast service line growth, and optimize reimbursement and cost-efficiency.
• Develop and implement initiatives to improve care coordination, reduce health disparities, and expand access to specialty care for underserved populations.
• Support physician recruitment, onboarding, and performance management.
• Lead efforts around regulatory compliance, safety, accreditation standards, and quality improvement.
• Identify and support opportunities for telehealth integration, patient education, and community engagement.
• Serve as a liaison between service lines and executive leadership, ensuring alignment and transparency across teams.

Qualifications

Education:

• Bachelor’s degree in Healthcare Administration, Business, Nursing, or a related clinical or administrative field required.

• Master’s degree (MHA, MBA, MPH, or related) strongly preferred.

Experience:

• Minimum of 7–10 years of progressive healthcare leadership experience, with at least 3–5 years managing or overseeing specialty service lines.

• Direct experience in managing ambulatory or specialty care services such as endocrinology, nutrition services, ophthalmology, or optometry preferred.

• Proven experience in operational efficiency, access improvement, and patient experience initiatives.

• Familiarity with chronic disease management and preventative care models, especially related to diabetes, thyroid disorders, vision care, and nutrition programs.

Skills & Competencies:

• Strong knowledge of outpatient specialty care operations, regulatory requirements, and quality metrics specific to endocrinology and ophthalmology.

• Skilled in performance improvement, care coordination, and patient throughput strategies.

• Financial acumen, including budget development, revenue cycle oversight, and cost-containment strategies.

• Ability to analyze and act on clinical, financial, and operational data to drive decision-making.

• Competency in EMR systems (e.g., Epic) and healthcare analytics tools.

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.