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Customer Service Representative (Part-Time)
Company : Dayton Freight
Location : Rockford, IL, 61109
Job Type : Part Time
Date Posted : 29 December 2025
Overview
Shift Available: Morning | Monday - Friday
- Stable and growing organization
- Competitive weekly pay
- Quick advancement
- Customized training program
- Professional, positive and people-centered work environment
- Modern facilities
- 401(k) plan, Company Match
Responsibilities
Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
- Assist the Service Center Manager
- Take and deliver messages for the Service Center Manager and Account Managers
- Provide assistance to Drivers
- Prepare bills of lading and delivery receipts
- Maintain excellent communication with external and internal customers as well as interline companies
May be asked to assist with:
- Payroll
- Data entry
- Freight reports
- Driver collect reports
- Billing and filling
Qualifications
- Skillful in Microsoft Office Programs
- Excellent keyboarding skills
- Has worked in a fast paced environment and has excellent attention to detail
- Experience with handling a high volume of phone calls
- Exceptional communication and customer service skills
- Legally eligible to work in the United States
- Must be at least 18 years of age
- Fluent in English
Benefits
- Stable and growing organization
- Competitive weekly pay
- Quick advancement
- Customized training program
- Professional, positive and people-centered work environment
- Modern facilities
- 401(k) plan, Company Match
Starting Pay: $18.00/hour.
Pay does vary depending on relevant industry experience.
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Frequently asked questions
Dayton Freight offers a tailored training program and a people-centered environment that sets it apart from typical part-time customer service roles. The role focuses on freight-related inquiries, requiring strong Microsoft Office skills and multitasking, which is distinct from generic customer care positions.
Excelling in this role demands sharp attention to detail, quick typing, and handling numerous calls efficiently. Familiarity with freight terminology and strong communication skills tailored to Rockford’s logistics industry will significantly enhance your performance and advancement prospects.
Expect to manage freight pickup requests, rate quotes, and coordinate shipments while supporting service center managers and drivers. You'll also handle data entry, billing, and maintain communication with internal teams, making the job dynamic and integral to logistics operations.
Starting pay at Dayton Freight is $18/hour, competitive within Rockford’s market. While some Illinois cities may offer slightly higher wages due to cost of living variances, this rate aligns well with local standards for part-time customer service roles in logistics.
Rockford maintains moderate competition for part-time customer service jobs within freight and logistics. Dayton Freight’s stable growth and positive workplace culture may provide an edge, but candidates should prepare to demonstrate strong multitasking and communication abilities to stand out.
Dayton Freight offers quick career advancement, a customized training program, and a 401(k) plan with company match. This combination creates a supportive environment uncommon in part-time roles, especially within the freight sector in Rockford.
Dayton Freight emphasizes a positive work environment backed by modern facilities and tailored training. This approach ensures part-time representatives gain essential freight industry knowledge, fostering skill development beyond standard customer service tasks.
Handling high-volume calls and detailed freight inquiries can be demanding. Developing strong keyboarding skills and mastering Microsoft Office tools beforehand can ease these challenges, enabling efficient multitasking within Dayton Freight’s fast-paced operations.
The role offers morning shifts Monday through Friday, providing predictability that helps balance personal commitments. This structured schedule suits those seeking steady part-time hours within Rockford’s logistics industry.