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Room Attendant
Company : Highgate
Location : Scranton, PA, 18519
Job Type : Full Time
Date Posted : 29 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Residence Inn Scranton947 Viewmont DriveScranton, Pennsylvania 18519Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Working as a room attendant in Scranton involves frequent lifting up to 50 pounds and standing through entire shifts. This role requires stamina and physical endurance, making it suitable for those comfortable with active, hands-on tasks in housekeeping environments.
Room attendants can progress into supervisory or housekeeping management roles by gaining experience and demonstrating strong communication and organizational skills. Building expertise in hospitality operations in Scranton’s hotel sector can open doors to more senior positions.
Attention to detail, efficient cleaning techniques, and courteous guest interaction stand out as key skills. Additionally, adaptability to hotel standards and basic problem-solving around maintenance issues are valuable for succeeding as a room attendant.
Highgate emphasizes innovative hospitality with digital tools and personalized guest experiences. Room attendants contribute by ensuring pristine rooms and responding quickly to guest needs, aligning with Highgate’s focus on high service standards and asset value maximization.
Highgate’s portfolio includes diverse boutique brands, so attendants often adapt to different room layouts and guest preferences. This variety requires flexibility and attention to detail beyond standard cleaning duties seen in more uniform hotel chains.
Room attendants in Scranton typically earn an hourly wage around $12 to $15, aligning with regional hospitality standards. Highgate offers competitive pay within this range, reflecting local market conditions and cost of living in Pennsylvania.
Scranton’s hospitality sector has seen steady demand for room attendants due to growing tourism and hotel investments. Candidates with flexible availability and strong service skills have good chances in this moderately competitive local job market.
Most hotel jobs in Scranton are accessible by car with manageable traffic. Public transit options are limited, so reliable personal transportation is often necessary for timely arrival, especially for early or late shifts common in housekeeping roles.
Room attendants focus on thorough cleaning of guestrooms, restocking supplies, and reporting maintenance issues. The routine involves moving efficiently through assigned rooms, maintaining public spaces, and preparing carts to ensure smooth next-day operations.
Highgate’s attendants engage with a broader brand spectrum requiring adaptability and guest interaction finesse. Unlike generic housekeeping, they support a hospitality model that leverages technology and market insights for enhanced guest satisfaction.