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Customer Service Representative (Part-Time)
Company : Dayton Freight
Location : East Peoria, IL, 61611
Job Type : Part Time
Date Posted : 29 December 2025
Overview
Shift Available: 8:00 AM - 1:00 PM | Monday - Friday
- Stable and growing organization
- Competitive weekly pay
- Quick advancement
- Customized training program
- Professional, positive and people-centered work environment
- Modern facilities
Responsibilities
Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
- Assist the Service Center Manager
- Take and deliver messages for the Service Center Manager and Account Managers
- Provide assistance to Drivers
- Prepare bills of lading and delivery receipts
- Maintain excellent communication with external and internal customers as well as interline companies
May be asked to assist with:
- Payroll
- Data entry
- Freight reports
- Driver collect reports
- Billing and filling
Qualifications
- Skillful in Microsoft Office Programs
- Excellent keyboarding skills
- Has worked in a fast paced environment and has excellent attention to detail
- Experience with handling a high volume of phone calls
- Exceptional communication and customer service skills
Benefits
- Stable and growing organization
- Competitive weekly pay
- Quick advancement
- Customized training program
- Professional, positive and people-centered work environment
- Modern facilities
Shift Available: 8:00 AM - 1:00 PM | Monday - Friday
Starting Pay: $18.00/hour.
Pay does vary depending on relevant industry experience.
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Frequently asked questions
Strong multitasking, exceptional communication, and proficiency in Microsoft Office are vital for handling freight inquiries efficiently. Attention to detail and managing high call volumes also distinguish successful part-time customer service reps in East Peoria's fast-paced freight sector.
Part-time roles often offer flexible schedules but may have slower advancement compared to full-time jobs. However, companies like Dayton Freight provide tailored training programs to accelerate skill development and potential promotion opportunities even for part-time staff.
Typical duties include managing freight pickup requests, processing rate quotes, coordinating shipment tracking, and supporting drivers. This role requires adaptability to switch between customer calls, data entry, and assisting managers, especially during the 8 am to 1 pm shift.
Balancing high call volumes with accuracy under time constraints can be demanding. Additionally, part-time reps must quickly assimilate company protocols, handle interline communications, and support multiple departments, all within a compact morning schedule.
East Peoria has a growing logistics sector, driving demand for customer service reps with freight experience. While competition exists, candidates with strong communication and data entry skills are highly sought after for part-time roles in this region.
East Peoria's moderate living expenses align with competitive pay around $18/hour for part-time customer service reps, balancing affordable housing and daily costs, making these roles financially viable for local job seekers.
Beyond competitive weekly pay, Dayton Freight invests in customized training and fosters a positive, people-focused culture. Modern facilities and opportunities for quick advancement create an engaging environment for part-time employees.
The company emphasizes tailored training and professional growth, encouraging part-time reps to acquire new skills rapidly. This focus helps employees gain confidence and prepares them for expanded responsibilities within the logistics industry.
Starting pay typically begins at $18.00 per hour, with adjustments based on relevant industry experience. This rate reflects the local market and the job’s responsibilities within the freight service sector.