Risevoic
Lead Personal Shopper
Company : KJ's Market
Location : Greenville, SC, 29615
Job Type : Full Time
Date Posted : 2 January 2026
Overview
You will supervise a team of Personal Shoppers and together, provide an engaging and life-changing experience for guests who use our Lowes Foods To Go services. You will be responsible for masterfully and efficiently picking orders for your guests, and over time, building relationships with guests to understand their needs and preferences. This position will give you an opportunity to be directly involved in the company’s fastest-growing sales channel. You will gain career experience in the areas of eCommerce, logistics, information technology, customer service, and grocery retail. You will drive your team to execute to our highest standards and support outreach and business development efforts to drive adoption of Lowes Foods To Go in your store. The ideal candidate is a positive and results-oriented person who is comfortable leading and motivating all types of individuals, while being comfortable having genuine interactions with Lowes Foods guests.
Responsibilities
1. Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions
2. Partner with the Guest Service Manager to write effective schedules for the eCommerce team
3. Guide the team to interact with guests in a genuine, fun, and friendly manner
4. Maintain sanitation and safety throughout the department according to Lowes Foods standards
5. Continually motivate and educate your team on expectations and best-practices
6. Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.)
7. Operate the department according to strict operational standards
8. Cultivate an environment focused on safety, efficiency, and service
9. Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs
10. Perform consistent training and quality inspections, providing feedback to Personal Shoppers
11. Communicate out of stocks and/or quality/freshness situations to store management on a daily basis
12. Communicate any service issues with Guest Care Center and store management on a daily basis
13. Communicate with guests, via phone and email, to ensure guest satisfaction
14. Provide in-store guest service as needed. (bagging, product location, cleaning, No Noticeable Wait)
15. Maintain a professional appearance and attitude at all times
16. Partner with your division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position all LFTG hosts for success
17. All other duties assigned by management
Qualifications
1. Ability to supervise, train, and develop other people
2. Friendly, energetic, genuine, and outgoing personality with strong people skills
3. Capable of communicating clearly and concisely
4. Strong attention to detail with the ability to multi-task
5. Ability to work well with others, especially those with differing personalities and viewpoints
6. Ability to read and understand information and take direction
7. Knowledge of (or ability to quickly learn) the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments
8. Ability and willingness to learn multiple tasks and technical requirements of the job
9. Ability to lift 25 lbs. consistently and 50 lbs. occasionally
10. Ability to bend, kneel and stand for extended periods of time
11. Ability to work well with computers, handheld Android/iOS devices and Basic Microsoft Office skills
12. Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of support teams
13. Knowledge of agricultural products and seasonality of offerings during each
14. Knowledge of Microsoft Excel, email, keyboard and basic computer skills
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Greenville, SC
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Frequently asked questions
In Greenville, a Lead Personal Shopper must skillfully organize schedules, motivate shoppers, and monitor key metrics like pick efficiency and curbside wait times to enhance order fulfillment. This role demands balancing operational standards with customer satisfaction to drive the success of grocery ecommerce services locally.
Managing KJ's Market personal shoppers involves fostering genuine guest interactions while maintaining strict operational protocols. The leader must handle diverse personalities, oversee training, and ensure team accountability, all of which require strong communication skills and a positive, results-driven attitude.
Stepping into a Lead Personal Shopper position opens doors to advanced roles in ecommerce management, logistics coordination, or retail operations. This experience hones leadership, tech proficiency, and customer engagement skills that are highly valued across the retail and digital grocery sectors.
Greenville's growing ecommerce grocery sector creates a rising demand for skilled leads, but competition remains moderate due to the city's balance of retail options. Candidates with strong tech skills and team leadership experience tend to stand out in this dynamic local labor market.
Greenville's relatively affordable living costs mean salaries for Lead Personal Shoppers typically align with regional retail wages, averaging around $45,000 to $55,000 annually. This balance supports competitive compensation while reflecting local economic conditions.
At KJ's Market, the Lead Personal Shopper uniquely blends hands-on guest service with ecommerce growth initiatives. Unlike standard retail leads, this role requires deep tech engagement, marketing program support, and close collaboration with cross-functional teams to expand online grocery adoption.
KJ's Market invests in continuous training by partnering leads with field specialists for orientation and ongoing education. This ensures leaders gain proficiency in ecommerce platforms, troubleshooting, and merchandising standards vital for managing a high-performing personal shopper team.
Lead Personal Shoppers in Greenville typically earn between $48,000 and $53,000 per year, reflecting their dual role in team supervision and ecommerce order fulfillment. The compensation accounts for leadership duties, customer engagement, and operational oversight within a fast-growing grocery segment.
Yes, familiarity with key grocery areas such as produce, deli, and seafood enhances a lead's ability to train teams effectively and maintain product quality. This knowledge ensures accurate order picking and elevates the guest shopping experience, critical for KJ's Market's ecommerce success.
Proficiency with handheld devices, basic Microsoft Office, and ecommerce systems is crucial. Leads must troubleshoot minor system issues, manage digital communication with guests, and analyze business metrics, making tech-savviness a core component of the role's daily functions.