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Lead Personal Shopper
Company : Lowes Foods
Location : Greenville, SC, 29615
Job Type : Full Time
Date Posted : 4 January 2026
Overview
You will supervise a team of Personal Shoppers and together, provide an engaging and life-changing experience for guests who use our Lowes Foods To Go services. You will be responsible for masterfully and efficiently picking orders for your guests, and over time, building relationships with guests to understand their needs and preferences. This position will give you an opportunity to be directly involved in the company’s fastest-growing sales channel. You will gain career experience in the areas of eCommerce, logistics, information technology, customer service, and grocery retail. You will drive your team to execute to our highest standards and support outreach and business development efforts to drive adoption of Lowes Foods To Go in your store. The ideal candidate is a positive and results-oriented person who is comfortable leading and motivating all types of individuals, while being comfortable having genuine interactions with Lowes Foods guests.
Responsibilities
1. Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions
2. Partner with the Guest Service Manager to write effective schedules for the eCommerce team
3. Guide the team to interact with guests in a genuine, fun, and friendly manner
4. Maintain sanitation and safety throughout the department according to Lowes Foods standards
5. Continually motivate and educate your team on expectations and best-practices
6. Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.)
7. Operate the department according to strict operational standards
8. Cultivate an environment focused on safety, efficiency, and service
9. Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs
10. Perform consistent training and quality inspections, providing feedback to Personal Shoppers
11. Communicate out of stocks and/or quality/freshness situations to store management on a daily basis
12. Communicate any service issues with Guest Care Center and store management on a daily basis
13. Communicate with guests, via phone and email, to ensure guest satisfaction
14. Provide in-store guest service as needed. (bagging, product location, cleaning, No Noticeable Wait)
15. Maintain a professional appearance and attitude at all times
16. Partner with your division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position all LFTG hosts for success
17. All other duties assigned by management
Qualifications
1. Ability to supervise, train, and develop other people
2. Friendly, energetic, genuine, and outgoing personality with strong people skills
3. Capable of communicating clearly and concisely
4. Strong attention to detail with the ability to multi-task
5. Ability to work well with others, especially those with differing personalities and viewpoints
6. Ability to read and understand information and take direction
7. Knowledge of (or ability to quickly learn) the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments
8. Ability and willingness to learn multiple tasks and technical requirements of the job
9. Ability to lift 25 lbs. consistently and 50 lbs. occasionally
10. Ability to bend, kneel and stand for extended periods of time
11. Ability to work well with computers, handheld Android/iOS devices and Basic Microsoft Office skills
12. Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of support teams
13. Knowledge of agricultural products and seasonality of offerings during each
14. Knowledge of Microsoft Excel, email, keyboard and basic computer skills
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Frequently asked questions
During peak times, personal shoppers at Lowes Foods in Greenville prioritize efficient order picking and clear communication with guests to minimize wait times. The lead personal shopper guides the team to maintain speed without sacrificing accuracy, ensuring a smooth and satisfying shopping experience even during rush periods.
Greenville's growing ecommerce market has increased the need for skilled lead personal shoppers, especially in grocery retail. Lowes Foods actively seeks candidates who can manage teams and enhance guest satisfaction, reflecting a competitive but opportunity-rich hiring environment for this specialized leadership role.
A lead personal shopper must excel in team supervision, motivating staff, and executing operational standards. Unlike a regular personal shopper, they focus on business metrics, staff training, and coordinating marketing efforts, combining frontline guest interaction with leadership responsibilities to boost store performance.
Progression to lead personal shopper involves developing supervisory skills, mastering ecommerce technologies, and understanding store operations. Building strong guest relationships and demonstrating results in team management can open doors to roles like retail operations lead or sales support manager within grocery retail.
Leads juggle scheduling complexities, maintaining product freshness standards, and ensuring smooth curbside service. They must balance motivating diverse team members while handling guest communications and promptly addressing out-of-stock or service issues, all while upholding Lowes Foods’ high operational standards.
Lowes Foods emphasizes personalized guest engagement and a fast-growing ecommerce platform, offering more direct involvement in digital sales channels compared to Walmart or ShopRite. Additionally, the role blends grocery retail expertise with technology use, providing a unique blend of traditional and online retail leadership.
Lowes Foods fosters a community-focused, guest-centric culture where authenticity and friendliness are key. Lead personal shoppers are expected to embody these values by encouraging team positivity and genuine guest interactions, differentiating the company’s approach to grocery ecommerce leadership.
Lead personal shoppers in Greenville typically earn between $40,000 and $52,000 annually, depending on experience and performance. This range reflects the growing importance of ecommerce leadership in grocery retail and the competitive local cost of living.
Understanding various store departments like produce, deli, and bakery is crucial for accurate order fulfillment and guest satisfaction. Leads must quickly grasp these areas to train their team effectively and handle product quality issues, ensuring a seamless shopping experience.
Proficiency with handheld devices, basic troubleshooting, and Microsoft Office, especially Excel and email, is essential. Familiarity with the company’s digital order management tools enables lead personal shoppers to optimize workflow and maintain high fulfillment accuracy.