Risevoic
Lead Personal Shopper
Company : Lowes Foods
Location : Johns Island, SC, 29455
Job Type : Full Time
Date Posted : 9 January 2026
Overview
It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay and excellent benefits including Medical, Dental, and Vision, 401K and Pension Plan, a discount for shopping, paid time off, weekly pay, and more!
You will supervise a team of Personal Shoppers and together, provide an engaging and life-changing experience for guests who use our Lowes Foods To Go services. You will be responsible for masterfully and efficiently picking orders for your guests, and over time, building relationships with guests to understand their needs and preferences. This position will give you an opportunity to be directly involved in the company’s fastest-growing sales channel. You will gain career experience in the areas of eCommerce, logistics, information technology, customer service, and grocery retail. You will drive your team to execute to our highest standards and support outreach and business development efforts to drive adoption of Lowes Foods To Go in your store. The ideal candidate is a positive and results-oriented person who is comfortable leading and motivating all types of individuals, while being comfortable having genuine interactions with Lowes Foods guests.
Pay starts at $17/hour.
Responsibilities
1. Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions
2. Partner with the Guest Service Manager to write effective schedules for the eCommerce team
3. Guide the team to interact with guests in a genuine, fun, and friendly manner
4. Maintain sanitation and safety throughout the department according to Lowes Foods standards
5. Continually motivate and educate your team on expectations and best-practices
6. Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.)
7. Operate the department according to strict operational standards
8. Cultivate an environment focused on safety, efficiency, and service
9. Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs
10. Perform consistent training and quality inspections, providing feedback to Personal Shoppers
11. Communicate out of stocks and/or quality/freshness situations to store management on a daily basis
12. Communicate any service issues with Guest Care Center and store management on a daily basis
13. Communicate with guests, via phone and email, to ensure guest satisfaction
14. Provide in-store guest service as needed. (bagging, product location, cleaning, No Noticeable Wait)
15. Maintain a professional appearance and attitude at all times
16. Partner with your division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position all LFTG hosts for success
17. All other duties assigned by management
Qualifications
1. Ability to supervise, train, and develop other people
2. Friendly, energetic, genuine, and outgoing personality with strong people skills
3. Capable of communicating clearly and concisely
4. Strong attention to detail with the ability to multi-task
5. Ability to work well with others, especially those with differing personalities and viewpoints
6. Ability to read and understand information and take direction
7. Knowledge of (or ability to quickly learn) the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments
8. Ability and willingness to learn multiple tasks and technical requirements of the job
9. Ability to lift 25 lbs. consistently and 50 lbs. occasionally
10. Ability to bend, kneel and stand for extended periods of time
11. Ability to work well with computers, handheld Android/iOS devices and Basic Microsoft Office skills
12. Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of support teams
13. Knowledge of agricultural products and seasonality of offerings during each
14. Knowledge of Microsoft Excel, email, keyboard and basic computer skills
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Frequently asked questions
Thriving as a Personal Shopper lead involves strong communication, team motivation, and adaptability. Balancing guest satisfaction with efficient order fulfillment requires a leader who encourages collaboration, manages diverse personalities, and drives operational excellence tailored to grocery retail dynamics.
A Lead Personal Shopper not only fulfills orders but also oversees team performance, enforces quality standards, and supports marketing initiatives. This supervisory role demands a blend of customer service expertise and operational leadership, unlike entry-level roles focused mainly on order picking.
Familiarity with handheld devices, basic troubleshooting, and software like Microsoft Excel enhances efficiency. Understanding order management systems and digital communication tools ensures smooth coordination with guests and team members in a fast-paced grocery ecommerce setting.
Lowes Foods provides ongoing training, mentorship through field specialists, and exposure to ecommerce and logistics. This environment fosters skill development, offering pathways into management and specialized roles within their growing digital sales channel.
Lowes Foods offers competitive hourly pay starting at $17, comprehensive medical and dental coverage, a pension plan, and employee discounts. Their commitment to work-life balance with paid time off and weekly pay distinguishes them in the Johns Island grocery market.
Johns Island is seeing growing interest in ecommerce grocery roles, partly due to expanding digital shopping. Candidates can anticipate moderate competition, with employers valuing supervisory experience, technical aptitude, and strong interpersonal skills in this evolving market.
Managing order accuracy under time constraints, maintaining team morale, and handling guest communications are common hurdles. Preparing involves mastering operational standards, fostering clear team communication, and adapting quickly to inventory or system issues while prioritizing customer satisfaction.
Yes, scheduling is a collaborative effort with guest service management, aiming to balance store needs and personal availability. This flexibility helps maintain a motivated ecommerce team while supporting the operational demands of Lowes Foods to Go services.
Starting pay is set at $17 per hour, reflecting competitive compensation for supervisory grocery ecommerce roles in the area. Additional benefits like pension plans and health coverage enhance total remuneration, making it attractive for experienced candidates.
As a family-owned business, Lowes Foods emphasizes genuine guest interactions and team camaraderie. The culture promotes positivity, safety, and continuous learning, which helps Leads build meaningful relationships and drive service excellence consistently.