Risevoic
Lead Personal Shopper
Company : Lowes Foods
Location : Hanahan, SC, 29410
Job Type : Full Time
Date Posted : 5 January 2026
Overview
It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay and excellent benefits including Medical, Dental, and Vision, 401K and Pension Plan, a discount for shopping, paid time off, weekly pay, and more!
You will supervise a team of Personal Shoppers and together, provide an engaging and life-changing experience for guests who use our Lowes Foods To Go services. You will be responsible for masterfully and efficiently picking orders for your guests, and over time, building relationships with guests to understand their needs and preferences. This position will give you an opportunity to be directly involved in the company’s fastest-growing sales channel. You will gain career experience in the areas of eCommerce, logistics, information technology, customer service, and grocery retail. You will drive your team to execute to our highest standards and support outreach and business development efforts to drive adoption of Lowes Foods To Go in your store. The ideal candidate is a positive and results-oriented person who is comfortable leading and motivating all types of individuals, while being comfortable having genuine interactions with Lowes Foods guests.
Pay starts at $17 / hour
Responsibilities
1. Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions
2. Partner with the Guest Service Manager to write effective schedules for the eCommerce team
3. Guide the team to interact with guests in a genuine, fun, and friendly manner
4. Maintain sanitation and safety throughout the department according to Lowes Foods standards
5. Continually motivate and educate your team on expectations and best-practices
6. Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.)
7. Operate the department according to strict operational standards
8. Cultivate an environment focused on safety, efficiency, and service
9. Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs
10. Perform consistent training and quality inspections, providing feedback to Personal Shoppers
11. Communicate out of stocks and/or quality/freshness situations to store management on a daily basis
12. Communicate any service issues with Guest Care Center and store management on a daily basis
13. Communicate with guests, via phone and email, to ensure guest satisfaction
14. Provide in-store guest service as needed. (bagging, product location, cleaning, No Noticeable Wait)
15. Maintain a professional appearance and attitude at all times
16. Partner with your division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position all LFTG hosts for success
17. All other duties assigned by management
Qualifications
1. Ability to supervise, train, and develop other people
2. Friendly, energetic, genuine, and outgoing personality with strong people skills
3. Capable of communicating clearly and concisely
4. Strong attention to detail with the ability to multi-task
5. Ability to work well with others, especially those with differing personalities and viewpoints
6. Ability to read and understand information and take direction
7. Knowledge of (or ability to quickly learn) the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments
8. Ability and willingness to learn multiple tasks and technical requirements of the job
9. Ability to lift 25 lbs. consistently and 50 lbs. occasionally
10. Ability to bend, kneel and stand for extended periods of time
11. Ability to work well with computers, handheld Android/iOS devices and Basic Microsoft Office skills
12. Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of support teams
13. Knowledge of agricultural products and seasonality of offerings during each
14. Knowledge of Microsoft Excel, email, keyboard and basic computer skills
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Frequently asked questions
Advancing from Personal Shopper to Lead Personal Shopper involves developing strong team management, communication, and operational skills. This role demands coordinating schedules, mentoring staff, and ensuring high service quality, blending hands-on shopping expertise with leadership responsibilities in a fast-paced retail environment.
A Lead Personal Shopper requires supervisory abilities, knowledge of multiple grocery departments, and comfort with technology tools, unlike entry-level roles focused mainly on order fulfillment. Leadership, multitasking, and problem-solving skills are essential for managing teams and operational standards effectively.
Handling fluctuating order volumes, maintaining on-time pickups, motivating diverse team members, and managing guest satisfaction are typical daily challenges. Balancing efficiency with personalized service while ensuring safety and sanitation standards adds complexity to the role.
Lowes Foods offers a family-owned culture with tailored benefits like weekly pay and shopping discounts, fostering a community feel. The emphasis on digital and curbside services positions the Lead Personal Shopper at the forefront of the company’s fastest-growing sales channel, enhancing career growth.
The company partners with field specialists to provide ongoing training, orientation, and feedback. This structured support helps leaders refine skills in ecommerce, logistics, and customer service, promoting continuous professional growth in a dynamic retail setting.
Hanahan’s grocery sector sees moderate competition for lead roles due to expanding ecommerce services. Candidates with leadership experience and tech proficiency stand out, especially in companies emphasizing digital shopping solutions like Lowes Foods.
Hanahan offers manageable commute options with nearby highways and public transit. Shift flexibility and the company’s paid time off policies help balance work hours, important for roles requiring physical activity and customer interaction throughout the day.
Starting pay for this Lead Personal Shopper role is $17 per hour, reflecting competitive wages in Hanahan’s retail grocery market. This rate aligns with the position’s supervisory duties and the company’s commitment to rewarding leadership within their to-go services.
Yes, proficiency with handheld Android/iOS devices, basic Microsoft Office, and troubleshooting minor system issues is essential. Familiarity with digital order platforms ensures smooth operation of Lowes Foods’ ecommerce services and enhances team efficiency.
Deep understanding of produce, deli, bakery, and seafood departments is crucial. This knowledge enables accurate order picking, coaching team members effectively, and maintaining quality standards, which are key responsibilities of a Lead Personal Shopper.