Shop Service Coordinator

Overview

The Shop Service Coordinator supports field operations by ensuring the timely delivery of parts to technicians on job sites, managing the Tool Conex Room, maintaining inventory, and organizing and preparing tools and equipment for deployment while adhering to South Carolina Department of Transportation (SCDOT) regulations and applicable traffic laws.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results.  Some of the benefits of joining our team are:

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.

Responsibilities

• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Parts Delivery
  • Safely transport parts and materials to field service technicians at various job sites.
  • Ensure accurate delivery based on work orders and technician requests.
  • Comply with all SCDOT, state, and local traffic laws and regulations.
  • Operate vehicles within legal weight and load size limits.
  • Perform pre- and post-trip vehicle inspections.
  • Maintain delivery logs and documentation for accountability and tracking.
  • Follow all customer site-specific rules and safety protocols.
  • Maintain a valid driver’s license; report violations or suspensions within 24 hours.
• Tool Conex Room Management
  • Organize and maintain the field service Tool Conex Room.
  • Track tool inventory and usage; report missing or damaged tools.
  • Assist with tool check-in/check-out procedures for technicians.
  • Ensure tools are clean, functional, and ready for use.
• General Support
  • Assist field service team with logistics and coordination as needed.
  • Perform basic inspections of delivered parts and tools.
  • Support inventory control efforts, including restocking and audits.
  • Follow safety protocols and company procedures at all times.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Must possess a valid driver’s license with a clean driving record and a current Medical Examiner’s Certificate or demonstrate the ability to obtain one prior to hire.
• 3+ years of mechanical knowledge and ability to inspect tools and parts required, Field Service, Warehousing, or Delivery experience, preferred.
• Basic computer software experience required.
•  Ability to work early mornings, late evenings, or weekends.
• Strong organizational skills, attention to detail, and effective communication and interpersonal abilities.

Working Condition

• The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
• Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
• Position requires employees to work on-site at designated locations as well as travel to customer sites. Requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computers and other forms of technology to complete job responsibilities.