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IT Assistant | Full-Time | Rupp Arena
Company : Dallas Convention Center
Location : Lexington, KY, 40506
Job Type : Full Time
Date Posted : 12 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Under the leadership of the department manager, this role will assist in the day-to-day operations of the IT department. Additionally, this IT Assistant role will assist in projects and help maintain hardware, software, and building infrastructure.
This role pays an hourly rate of $19.50-$23.00
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until February 20, 2026.
About the Venue
Lexington is an active and thriving market craving an active and welcoming venue for events. The heart of any thriving community is its downtown—and Lexington Center and the historic Rupp Arena are truly the heart of downtown Lexington and one of the most widely-recognized entertainment venues in North America.
We are building an organization that serves our fans, community, and partners through world-class entertainment, sports, and events. We believe in being authentically Kentucky. This means staying true to what makes Kentucky, Kentucky, by rolling up our sleeves to get things done, valuing hospitality and gathering together, being a pillar in our community, teamwork over the individual, celebrating our wins, taking risks, and stretching our potential. As part of Oak View Group, we embrace a positive disRUPPtion.
Responsibilities
Assist the IT manager with the following:
- Maintain digital signage and program signage assigned to IT
- Deploy and maintain all computers (updates, warranty, decommissioning, inventory, etc.)
- Deploy and maintain wireless (networks, Apps, security, devices, etc.)
- Set wired lines and Wi-Fi networks for shows
- Maintain Ticketmaster equipment
- Deployment of security cameras and maintenance of system
- Software administration for licenses and accounts (Microsoft 365, CAD, Adobe, etc.)
- Network switch management
- Maintain active directory/phone system
- Continual system updates and maintenance
- Management of cybersecurity systems and continual research to ensure system security
- On call and on-site support for events
- IT support for all venues
- Interdepartmental coordination for event setup scheduling and projects involving IT
Qualifications
- Some experience in the IT field
- Degree in IT related field
- Ability to work long hours, weekends and nights
- Available to be on-call
Physical Requirements:
- Requires a full range of body motions including vision and hearing in a normal range.
- Frequently works under stressful working conditions, irregular hours and tight time deadlines.
- May periodically climb to elevated locations in the building complex.
- Job requires the following physical movements and functions: standing, walking, lifting, carrying, repetitive stooping, bending, climbing, routinely lifting 15 to 50 lbs., occasionally more
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Working as an IT Assistant at Dallas Convention Center involves specialized tasks like managing digital signage, ticketmaster equipment, and security camera systems within a high-traffic event venue. This role blends traditional IT support with operational event tech, requiring flexibility for on-call and weekend hours specific to live entertainment settings.
Key technical proficiencies include network management (both wired and wireless), active directory administration, and software license handling like Microsoft 365 and Adobe. Familiarity with security systems and digital signage technology is also essential to meet the venue’s dynamic IT demands in Lexington’s thriving entertainment hub.
IT Assistants often gain exposure to diverse systems and event-driven tech challenges, positioning them for growth into IT management or specialized technical roles. At Rupp Arena, proactive involvement in infrastructure projects and cross-departmental coordination can accelerate career progression within Oak View Group’s venue management ecosystem.
Lexington’s downtown location means potential traffic during peak event days, so planning commute times is important. The role requires flexibility with evenings, weekends, and on-call shifts to support events at Rupp Arena. Candidates valuing dynamic schedules suited to live venue operations will find this role fitting.
Lexington’s growing live event scene increases demand for skilled IT support within venues like Rupp Arena. While competition exists, candidates with hands-on experience in network setups and event tech have an edge. Local employers prioritize adaptability and technical breadth due to the fast-paced nature of venue operations.
Dallas Convention Center combines IT administrative responsibilities with hands-on technical tasks supporting high-profile events and live entertainment. The role emphasizes teamwork, community engagement, and maintaining technology infrastructure across multiple venues, going beyond typical back-office IT roles.
The IT Assistant position supports Dallas Convention Center’s mission by fostering innovative tech solutions that enhance event experiences while promoting inclusivity. Being part of Oak View Group, the role encourages collaboration across diverse teams to positively disrupt the live entertainment industry with authentic Kentucky hospitality values.
Applicants for this full-time IT Assistant role at Rupp Arena should anticipate an hourly pay between $19.50 and $23.00, reflecting the specialized technical duties and flexible schedule required to support events within this prominent Lexington venue.
Typical daily tasks include deploying and maintaining computers and wireless networks, managing ticketing technology, overseeing security camera systems, and providing on-site event support. The role demands multitasking between technical maintenance and real-time troubleshooting during live events.
Certifications in network administration (e.g., CompTIA Network+), Microsoft 365 management, or cybersecurity fundamentals can enhance candidacy. Experience working with live event technologies or digital signage systems is highly valued in Lexington’s venue IT landscape.