Guest Experience Representative | Part-Time | Rupp Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Employee is assigned to the Guest Experience Department and reports to part-time Supervisors who report to the Guest Experience Manager. The Guest Experience Coordinator of the department via the sections chain of command supervises all personnel. Primary responsibilities will be to welcome guests to the event, review and validate tickets upon entry, direct/escort guests to their seats in an efficient and professional manner, answer questions, and proactively engage with guests.  

This role pays an hourly rate of $14.00.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Processes in a timely and professional manner the validation of each guest’s ticket.
• Assists guests as they enter the facility, directs them to their assigned seat/seating area, and intervenes in resolving patron-seating issues.
• Monitors perimeter doors of the facility to prevent unauthorized, non-ticketed individuals from gaining access to the event.
• Provides guests with general information concerning the event and related general services i.e., concession stands, restrooms, first aid etc.
• Monitors the aisles to maintain fire code safety regulations involving pedestrian access and movement.
• Guides guests to exits and/or provide other instructions or assistance in the event of an emergency or evacuation.
• Acts as the first-line contact in dealing with guest requests and assistance. 
• Responsible for opening and closing curtains in the respective vomitories as related to the event. 
• When serving as an escalator attendant, the responsibility is to monitor the actions of the public in and around the escalator to insure proper operation/utilization and to maintain crowd control at the respective entry and exit points of the escalator.
• Distributes programs and other promotional brochures as needed.
• Engages each guest in order to provide the best overall experience for our guests.
• Performs other general customer service duties as required. 

Qualifications

• Must have a general knowledge of public assembly operations.
• High School Diploma or equivalent.
• Must have strong interpersonal and problem solving skills.
• Must demonstrate the ability to work well under stress and exercise good judgment, diplomacy, courtesy and tact under all circumstances.
• Must be willing to work flexible hours, nights, weekends and holidays when required.
• Must be comfortable around heights, strobe lights, pyro, haze, and very loud noises.
• Must be willing to rotate to various positions within a shift.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.