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Guest Experience Liaison (Bellperson)
Company : Highgate
Location : Nashville, TN, 37203
Job Type : Full Time
Date Posted : 5 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
The Joseph Hotel - Nashville
Overview
WHERE YOU WORK
The Joseph Nashville, a Luxury Collection Hotel re-imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is that of its musicians. The Joseph's art program - incorporating both the local works of Tennessee artists and works from one of the world's most renowned art collections - deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 22,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests. In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected.
WHY YOU’RE HERE
Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.
Availability Requirements
Full-time, Days, Evenings, Open Availability
Benefits
- Medical/Dental/Vision
- 401K
- Paid Time Off
- Free Meals during work
- Discounted room benefits
- Free parking
Responsibilities
WHAT YOU DO
As the Guest Experience Liaison, you welcome every guest to the hotel with a smile, and as an ambassador of the hotel, you make sure they are taken care of with a sense of urgency. Arranging transportation, delivering on requests, making reservations and maintaining an inviting presence are what you do best. Upon arrival, you provide a detailed orientation of the hotel including hotel artwork, outlets, amenities, and guest room. You are the personal liaison between the guest and the hotel to ensure that all guest’s expectations are met and exceeded such as restaurant reservations, laundry, shoeshine etc. You assist the concierge in handling mail and facsimiles and providing guests with information regarding hotel facilities and local attractions. Holding conversations and building lasting connections are all part of your day to day.
Qualifications
WHO YOU ARE
You love being the person others can rely on. You are the first and lasting impression for our decisive and discerning world travelers. You are the first one to greet them as they arrive and enter our intimate lobby/ living room. Guests feel like you are always one step ahead because what they need is done before they even can ask, going the extra mile comes naturally. You like to stay busy, and when guest traffic slows, you always find other work to be done. Professional, pleasant and approachable, you take pride in a well-groomed appearance while working in an experiential luxury environment. You have worked in a luxury hotel as a concierge, bellperson or doorperson previously.
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Frequently asked questions
In Nashville's upscale hospitality scene, a Guest Experience Liaison acts as the personal ambassador who anticipates guests' needs, from coordinating transportation to sharing local art insights. Their role enriches the visitor experience by blending personalized service with Nashville's unique cultural vibe.
Key skills include exceptional interpersonal communication, proactive problem-solving, and multitasking under pressure. Familiarity with luxury hospitality standards and local attractions enhances the ability to deliver memorable guest interactions that align with Highgate’s service excellence.
This role builds foundational expertise in guest service management, opening opportunities for advancement to positions like Guest Experience Manager or Director of Guest Relations. Developing strong networking and coordination abilities positions you well for leadership in hospitality.
At Highgate, the role integrates a commitment to innovative hospitality and local culture, emphasizing bespoke guest experiences infused with Nashville’s artisan spirit. The company’s global presence and technology-driven asset management enhance operational support and career stability.
Highgate fosters a culture of innovation and personalized service, encouraging liaisons to go beyond routine tasks and create unique guest moments. This environment supports growth, teamwork, and pride, aligning with the company’s reputation for hospitality leadership.
Guest Experience Liaisons in Nashville typically earn between $14 and $18 per hour, influenced by luxury hotel standards and experience level. Highgate’s compensation aligns competitively within this range, complemented by benefits like paid time off and meal discounts.
While formal certifications aren't mandatory, hospitality training or guest service certifications can boost prospects. Knowledge of local tourism, safety protocols, and customer service excellence is highly valued in Nashville's competitive hotel market.
Nashville’s vibrant tourism and event scene drive steady demand for guest service roles, including Guest Experience Liaisons. The city's growing hospitality sector offers numerous opportunities, especially in luxury hotels seeking to enhance personalized guest interactions.