Risevoic
ONC Bellperson
Company : Omni Amelia Island Resort
Location : Indianapolis, IN, 46225
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Location
Severin Hotel
Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city’s longest running luxury hotel and a beautifully restored piece of the city’s history. The hotel elegantly combines the grandeur of the early 1900’s with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.
Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of “Hoosier Hospitality” are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.
Job Description
To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.
Responsibilities
- Use friendly and appropriate expressions when engaging guests
- Be fully acquainted with the different points of interest
- Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
- Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
- Ensure that the public areas, bell closet are maintained, clean and tidy
- Follow-up with guest complaints to ensure that any problems are resolved
- Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area
- Utilize bell carts effectively and with caution
- Ensure the floor is covered 100% of the time, including the Front Desk
- Direct guests to the Front Desk or meeting rooms
- Call taxis and/or shuttle for guests as needed
- Assist, retrieve and load luggage for guests
- Notify the Front Desk and Guest Services of VIP arrivals whenever possible
- Engage in conversation with as many guests as possible
- Attend all designated staff meetings and training sessions
- Complete all tasks assigned by manager
- Aid guests in locating other areas of the hotel (walk them to destination if possible)
- Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
Qualifications
- Excellent customer service skills
- Must have strong communication, presentation, training and organizational skills
- Maintain a professional business appearance, attitude and performance
- Must be able to work a flexible schedule including weekends and holidays
- Candidates must be able to speak fluent English
End of Job Description
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Frequently asked questions
Indianapolis offers a unique hospitality vibe blending Midwestern warmth with urban sophistication. An Onc Bellperson here often interacts with guests visiting cultural spots nearby, requiring local knowledge and a friendly demeanor that aligns with the city’s slower-paced, personable service culture.
Exceptional communication, deep familiarity with local attractions, and the ability to anticipate guest needs are crucial. Being proactive in arranging transportation, dining, and special requests demonstrates professionalism and enhances guest satisfaction in a high-end environment.
Yes, starting as an Onc Bellperson can lead to roles such as front desk supervisor, concierge, or guest services manager. Gaining experience in guest relations and hotel operations in Indianapolis’s competitive market often opens doors to leadership positions.
Handling last-minute guest requests, coordinating multiple bookings, and maintaining composure during busy periods are typical challenges. Staying organized, communicating clearly with team members, and having a thorough knowledge of local services help manage these effectively.
Omni Amelia Island Resort emphasizes 'Hoosier hospitality,' a commitment to warmth and personalized service. Onc Bellpersons here often engage deeply with guests, fostering genuine connections that reflect the company’s pride in outstanding customer experiences.
Employees must maintain a professional appearance, follow safety protocols, and uphold confidentiality. Omni prioritizes continuous training and teamwork, expecting bellpersons to contribute actively to meetings and support a positive workplace culture.
On average, Onc Bellpersons in Indianapolis earn between $12 and $16 per hour, depending on experience and hotel prestige. Luxury hotels like Omni Amelia Island Resort may offer competitive wages complemented by tips and benefits.
Situated downtown, the Omni Severin Hotel is well-connected via public transit and major roads. Commuters benefit from nearby bus routes and walkable neighborhoods, making it convenient for local residents or those living within reasonable driving distance.
Indianapolis's growing hospitality sector keeps demand steady for bellpersons, especially in luxury hotels. While competition exists, candidates with strong customer service skills and local knowledge tend to have an advantage during recruitment cycles.
Fluency in English is essential, while additional languages are a plus. Certifications in customer service or hospitality management can enhance your profile, though practical experience and a friendly demeanor often weigh more heavily in local hiring decisions.