Guest Experience Representative | Part-Time | Snapdragon Stadium

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Guest Experience Representatives are responsible for providing excellent customer service to Snapdragon Stadium’s guests. This is a part-time, hourly position

This role will pay an hourly rate of $19.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

Snapdragon Stadium is a 35,000-seat multipurpose venue that serves as the home for San Diego State University football, San Diego Wave FC (NWSL soccer), San Diego Legion (MLR rugby), San Diego Football Club (MLS Soccer), major concerts and festivals, professional sports, motorsports, international soccer, high school sports, entertainment events and private special events.  

Responsibilities

• Provide excellent customer service for guest attending events at Snapdragon Stadium.
• Handle lost and found during events.
• Recognize potential hazards and observe appropriate precautions with guest.
• Scan and check for valid tickets at premium VIP entrances.
• Receive and quickly act upon request or complaints from guest.
• Monitor all public areas to ensure they meet cleanliness standards.
• Be familiar with Snapdragon Stadium to answer stadium questions and provide accurate directions.
• Project a friendly, approachable, and professional attitude during your shift.
• Direct guest to their ticketed seat or appropriate seating sections.
• Keep aisles and stairs clear of guests.
• Monitor seating area for guests who may not be in the correct area and ask to verify tickets.
• Provide location specific direction for guests using elevators.
• Performs other duties as assigned.

Qualifications

• A minimum education level of High School Diploma or its equivalent.
• Previous experience in a customer service role preferred.
• Must be comfortable standing or remain in a stationary position for long periods of time.
• Excellent customer service skills required, must display a positive and energetic attitude.
• Available to work nights, weekends, holidays, events as scheduled.
• Strong interpersonal and communication skills.
• Professional image and demeanor.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.