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Loyalty Ambassador
Company : Omni Amelia Island Resort
Location : Hot Springs, VA, 24445
Job Type : Full Time / Part Time
Date Posted : 12 January 2026
Location
The Omni Homestead Resort & Spa
Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.
Job Description
The Loyalty Ambassador is responsible for developing relationships with our Select Guest members and act as a point of contact for them.
Responsibilities
- Associate must be flexible with their shifts.
- Associate must work closely with management and subordinates, stimulating motivation and sense of group satisfaction.
- To liaise with Front Office/ for details of groups, VIPs, Select Guest, promotions and packages.
- Communicate directly with guests, both in person and by telephone.
- Provide information on facilities, services, events, attractions and have knowledge of the surrounding areas, restaurants and points of interest.
- Provide travel routes and transportation services, area maps, brochures and other literature.
- Arrange amenities, tickets, bookings, appointments and reservations for guests.
- Schedule pre-arrival calls accordingly and spot checks proper execution
- Create relationships with current and prospective Select Guest members and follow through with any complaints.
- Act as the point of contact for all Select Guest members for this property and communicate any special needs to the Operations team.
- Conduct monthly Loyalty Ambassador meetings with the Operations team.
- Lead training for new associates on the Select Guest programs as appropriate for each job function.
Qualifications
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- Must have an experience of a Concierge role at least three to four years within the hospitality industry.
- Excellent oral and communication skills
- Computer proficiency
- Excellent knowledge of local community and surrounding areas.
- Excellent problem solving skills.
- Excellent organizational skills
- Must be computer literate understanding and operate basic office equipment: fax machine, copier, phones and radio.
- Must be able to operate Open Table, Resort Suite, Opera PMS software programs.
- Must be able to multi-task and handle guest concerns according to a 5-diamond service level.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Frequently asked questions
Loyalty Ambassadors at Omni Amelia Island Resort build meaningful connections with select guests, ensuring personalized service by managing VIP needs, coordinating amenities, and providing insider knowledge of local attractions, which elevates the overall hospitality and encourages repeat visits.
Success as a Loyalty Ambassador depends on strong communication, problem-solving, and organizational skills, coupled with deep local area knowledge and proficiency in hospitality software, enabling seamless guest interactions and efficient handling of loyalty programs.
Starting as a Loyalty Ambassador in Hot Springs opens pathways to managerial roles in guest services or loyalty program leadership within resort or hotel chains, especially by leveraging experience in high-end hospitality and developing leadership in team motivation.
Loyalty Ambassadors collaborate closely with the operations team through regular meetings, sharing guest feedback, coordinating special requests, and aligning loyalty initiatives to maintain the resort’s high service standards and enhance guest satisfaction.
This position uniquely blends southern hospitality traditions with modern guest service technology, requiring ambassadors to balance personal guest relationships with managing loyalty programs using specialized software, all within a dynamic four-season resort environment.
Ambassadors must adeptly handle seasonal fluctuations in guest volume and diverse visitor expectations in Hot Springs, adapting to both family and corporate clientele while maintaining impeccable service amid a competitive regional hospitality landscape.
Loyalty Ambassadors in Hot Springs earn approximately $38,000 to $45,000 annually, reflecting regional cost of living and hospitality market rates. This is slightly below larger urban centers but balanced by the resort’s comprehensive benefits and work environment.
Omni Homestead Resort & Spa invests in its ambassadors through comprehensive training, mentoring programs, and leadership opportunities, fostering a culture of respect and empowerment that encourages career advancement within its hospitality network.
Understanding local dining hotspots, seasonal events, transportation options, and area attractions in Hot Springs, VA is vital, enabling ambassadors to offer tailored recommendations that enrich guest stays and highlight the region’s unique offerings.
Given the resort’s dynamic environment, ambassadors must accommodate varied shift patterns, including weekends and holidays, to align with guest demand peaks and ensure consistent availability for VIP and select guest services.