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Loyalty Ambassador - Flex
Company : Omni Amelia Island Resort
Location : Orlando, FL, 33896
Job Type : Full Time / Part Time
Date Posted : 4 January 2026
Location
Orlando Resort at Championsgate
The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.
Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.
Job Description
The Loyalty Ambassador will effectively provide services personally or to immediately refer requests to the appropriate department manager. This position involves direct collaboration with VIP guests and a dedicated focus on serving business clientele.
Responsibilities
- Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
- Create memorable experiences for our Select Guests during their stay.
- Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
- Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
- Arrange Select Guest and special occasion amenities via In-Room Dining.
- Conduct Loyalty Program training with other Front Office and hotel associates.
- Conduct monthly Loyalty meetings with relevant hotel associates.
- Promote the Select Guest program to guests that are current not members.
- Maintain Select Guest product inventories.
- Conduct guestroom inspections prior to Select Guest arrival.
- Will assist in Front Office operations as needed.
- Perform any other duties assigned by the Front Office Management.
- Be pleasant, smile and greet all guests, using surnames when obtained.
- Be actively engaged with our guests and deliver memorable guest experiences.
- Create unique, personalized WOW moments at every opportunity.
Qualifications
- Previous customer/guest service experience; hotel and front office experience is strongly preferred.
- Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
- Previous cash handling and multi-phone usage experience.
- Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
- Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Frequently asked questions
A Loyalty Ambassador crafts personalized connections with VIP guests, anticipating their needs and arranging unique amenities. By being a dedicated point of contact, they elevate the stay through attentive service and tailored wow moments, contributing to memorable experiences in a high-end hospitality environment.
Top candidates excel in multitasking, possess strong interpersonal skills, and have experience in guest service within busy hotels. Familiarity with loyalty programs and problem-solving abilities are key to managing VIP requests efficiently, especially in vibrant Orlando resort settings where guest satisfaction is paramount.
Unlike general brand ambassadors, this role involves direct VIP guest engagement, coordinating with multiple hotel departments, and overseeing loyalty program initiatives. The focus is on high-touch service, creating personalized experiences rather than broad promotional activities seen in typical brand ambassador jobs.
Certifications in customer service excellence or hospitality management can boost candidacy. Given Orlando’s bustling tourism scene, training in guest relations and familiarity with loyalty software enhance effectiveness, reflecting the region’s emphasis on superior visitor experiences.
Loyalty Ambassadors in Orlando typically earn between $32,000 and $42,000 annually, depending on experience and specific employer benefits. This range aligns with hospitality roles focusing on guest engagement and VIP service within resort environments.
Omni Amelia Island Resort fosters a culture of respect and empowerment, which encourages Loyalty Ambassadors to take initiative in delivering exceptional guest experiences. This supportive environment helps ambassadors thrive by promoting teamwork and providing comprehensive training tailored to luxury hospitality.
Ambassadors here must balance personalized guest care with coordinating across multiple resort amenities like spas and golf courses. The high standard of a four-diamond resort demands quick problem resolution and adaptability, often juggling VIP requests amidst a dynamic luxury setting.
Orlando’s thriving tourism industry sustains steady demand for skilled Loyalty Ambassadors, especially in upscale resorts. Seasonal peaks can increase openings, making it a promising location for candidates eager to work in guest-centric roles that leverage loyalty program expertise.
The resort is located near ChampionsGate, accessible via major highways but limited public transit options. Prospective employees often rely on personal vehicles or carpooling due to the resort’s suburban location, so planning for commute times and parking availability is advisable.
Experience with loyalty marketing and proficiency in guest service software enhance candidacy. Given Omni’s emphasis on personalized service, certifications in hospitality management or customer relations demonstrate readiness to handle VIP clientele within their luxury resort framework.