Luau Ambassador (Casual)

Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Overview

The Luau Greeter is responsible for creating a memorable first impression to our luau guests. This position facilitates a great experience by promptly greeting and seating guests, while providing an orientation to the luau grounds and the evening’s events.

Responsibilities

These duties include but are not limited to the following:

• Greet and check-in guests while making a memorable first impression.
• Ensure positive guest services in all areas.  Respond to complaints, taking all appropriate actions to turn dissatisfied guest into return guests.
• Prepare tickets and reserve signs for check-in.
• Support Luau Cashiers during guest check-in by managing guest lists, wristbands and hand stamps.
• Be alert and ready to support emergency procedures or special accommodations as needed.
• Recognize and organize agent receipts.
• Assist special needs guests
• Assist parties of 10 or more.
• Inform guests of grounds, facilities and amenities.
• Escort Guests to their seats.
• Must work closely with the F&B Luau Manager, and all Luau staff.
• Must attend all pre-shift and post shift meetings.
• Must perform all assigned pre-shift and post shift duties.
• Responsible to report any problems or issues to the Luau Manager that requires his/her attention as they arise.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. 
• Must ensure compliance with all local and liquor laws and health and sanitation regulations.
• Must be in compliance with the Hotel rules and regulations.
• Must attend and participate in all department and company required meetings/training.
• Ensure good employee morale and a productive work environment.
• Must provide excellent guest experience for overall guest satisfaction.
• Must perform other duties as directed by supervisor/management.

Qualifications

Education & Experience: 

• Previous guest experience required.

Physical requirements:

• Ability to stand and walk frequently for extend periods of time.
• Frequent repetitive hand, wrist, and body motions.
• Occasionally Light to Medium work – Lifting up to 20 to 50 pounds of equipment occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to work in Hot/Cold temperatures.

 Essential Job Requirements:

• Previous host experience, preferably in relation to large-scale events.
• Must possess good communication skills for dealing with diverse staff.
• Ability to read, write, and speak in the English language.
• Neat and professional appearance, a genuine Spirit of Aloha and desire to work with the public.
• Ability to stand/walk for extended periods and engage in considerable physical activity on a consistent basis.
• Must be able to work in conjunction with the Luau Stage Manager, F&B Luau Managers, and Luau staff.
• Must be able to interact with fellow co-workers, manager/supervisors, guests and others with respect and honesty.
• Must be able to work cohesively with fellow co-workers and managers/supervisors as part of a team.
• Must attend all scheduled training, and hotel required meetings.
• Must have a positive attitude.
• Must be able to effectively communicate both verbally and written, with all levels of management, employees, guest and others in an attentive friendly, courteous and service oriented manner.
• Must be able to approach all encounters with management, employees, guest and others in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by management, employees, guests, and others.
• Must have excellent decision-making skills and be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be detail oriented and able to perform job functions with accuracy.
• Must be able to multitask and prioritize duties and functions.
• Must be available for flexible scheduling to meet the needs of the Luau operations including evenings, weekends and holidays.
• Must be flexible and able to adjust to changes nightly according to the needs of the Luau operations.
• Must comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must comply with all departmental and company policies.
• Must be able to maintain confidential information.
• Must perform other duties as direct/assigned by managers/supervisors.

General Job Requirements:

• Must maintain a nice, kind, warm and friendly demeanor, and be an Ambassador of Aloha Spirit at all times.
• Must show up to work on time, at the start of your scheduled shift ready to work, fully dressed in accordance to the Highgate Hotel standards.
• Must have the ability to follow directions and take critiques and adjust as necessary.
• Must be self-motivated and able to learn quickly.
• Must be able to work with minimal supervision.
• Must maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Luau operations.
• Must maintain personal hygiene, appearance and grooming according to the Highgate standards,
• Must perform other duties as directed/assigned by supervisor/management.