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Premium Seating Concierge | Part-Time | Donald L Tucker Civic Center
Company : Dallas Convention Center
Location : Tallahassee, FL, 32301
Job Type : Part Time
Date Posted : 4 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
As a member of the Premium Seating Concierge Staff Team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will be a main point of contact at the VIP Entrance with the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to greeting patrons, ticket scanning, and directing traffic. As a frontline representative of the Donald L. Tucker Civic Center, you will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to provide a positive and efficient check-in experience.
This role will pay an hourly wage of $14.00.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
About the Venue
The Donald L. Tucker Civic Center features a 12,500-seat arena, 34 luxury suites, 476 club seats, over 54,000 sq. ft. of meeting and exhibition space and an arena view restaurant, the Spotlight Grille. The arena is home to Florida State Men’s and Women’s basketball and is known for its electric atmosphere and fierce home court advantage. Not only a music and sports venue, the arena also is frequently used for trade shows, large catered functions, receptions, religious services, and classes. You can learn more about our venue at tuckerciviccenter.com.
Responsibilities
- Prepare the VIP lobby for use; this could include but not limited to wiping down countertops, looking for potential hazards, reporting any issues to a supervisor
- When gates open, welcome patrons with a great smile and helpful attitude
- Scan event tickets insuring that the proper ticket is being used to gain entry
- Assist patrons in locating their suite or club
- Being alert and proactive to potential hazards and reporting incidents when they occur
- Monitor your assigned area for issues and opportunities to make lasting memories for our fans
- Respond to all guest concerns/complaints promptly and in a professional manner
- Assist guests to help accommodate their ADA accessible needs
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Manage the foot traffic flow within the lobby
- Be knowledgeable about arena emergency evacuation plan to safely assist guests during the unlikely event of an emergency
Qualifications
- Experience in a hospitality or entertainment environment is preferred
- You must have a customer service first mentality and love working with and helping people
- Ability to stand for long periods of time
- You must be able to maintain a POSITIVE attitude while handling difficult situations
- Flexible schedule: Availability to work most home basketball games. Weekend availability is needed
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
A Premium Seating Concierge skillfully combines warm customer engagement with efficient operational tasks like ticket scanning and traffic direction. This balance ensures guests at the Donald L Tucker Civic Center enjoy seamless VIP experiences while maintaining smooth venue flow during high-attendance basketball games or concerts.
Part-time roles at venues like Donald L Tucker Civic Center require flexibility, especially for weekend and game-day shifts. This schedule demands readiness to manage crowd flow and VIP services during peak hours, while maintaining the same high standards as full-time staff in hospitality and guest assistance.
Success in this role hinges on excellent communication, attention to detail, and the ability to stay composed amid fast-paced environments. Familiarity with ADA accommodations and emergency procedures further enhances guest safety and satisfaction at the Tallahassee arena.
Tallahassee's growing event scene creates steady demand for part-time hospitality positions, but competition remains moderate due to seasonal events and university sports. Candidates with flexible availability and prior customer service experience often find an advantage.
While formal certifications aren't mandatory, having training in crowd management, customer service, or first aid can boost employability. Local knowledge of venue layouts and emergency protocols at places like the Donald L Tucker Civic Center is highly valued.
Dallas Convention Center's premium seating roles emphasize personalized guest interaction within a large-scale, diverse event environment. This contrasts with smaller venues by requiring adaptability across various event types, from concerts to trade shows, fostering a dynamic work experience.
Oak View Group, managing Dallas Convention Center, prioritizes diversity and inclusivity, encouraging staff to celebrate varied backgrounds. This culture enhances teamwork and innovation, creating a welcoming atmosphere that supports delivering exceptional guest experiences.
This position offers $14.00 per hour, aligning with typical part-time hospitality rates in Tallahassee. The role also includes access to a 401(k) savings plan with matching, which is a valuable benefit for part-time employees in the live event sector.
Beyond welcoming VIP attendees, daily tasks include preparing the VIP lobby, scanning tickets for accuracy, monitoring safety hazards, and managing foot traffic. The concierge also addresses guest concerns swiftly, ensuring a memorable and secure experience at every event.