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Patient Service Representative
Company : Dental Care Alliance
Location : Falls Church, VA, 22041
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Dental Associates of Northern Virginia is looking for a Patient Service Representative in Falls Church, VA, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Hours: Mondays-Fridays 8am-5pm
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
Qualifications:
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Falls Church has a growing demand for healthcare support roles like Patient Service Representatives, driven by expanding dental and medical practices. Competition is moderate, with employers valuing candidates who combine customer care skills and familiarity with insurance processes to stand out locally.
While no strict certifications are mandatory, credentials such as HIPAA compliance training or familiarity with dental insurance coding can boost employability in Falls Church’s healthcare sector. Local employers appreciate candidates who understand regional insurance nuances and patient privacy standards.
Typical responsibilities include managing appointment scheduling, addressing patient inquiries, confirming visits, and updating billing information. Strong communication and multitasking abilities are essential since the role acts as a liaison between patients and clinical staff within busy healthcare environments.
Exceptional customer service, proficiency with telephone communication, and basic knowledge of insurance plans (HMO/PPO) are critical. Adaptability and teamwork also play a significant role, as the position supports both patients and office personnel throughout the care process.
Yes, this role often serves as a foundational position within healthcare practices, offering opportunities to advance into administrative management, billing specialties, or clinical coordination roles, especially when combined with further education or certifications in healthcare administration.
Dental Care Alliance emphasizes a team-driven atmosphere with access to modern dental technology, creating a supportive environment focused on patient comfort and personalized care. Representatives here engage closely with both staff and patients to facilitate smooth clinical operations.
The company provides benefits like health insurance, 401(k) plans, and a collaborative workplace culture. Such support enables representatives to build skills in a progressive dental practice while enjoying comprehensive employee benefits that promote professional and personal well-being.
The typical salary range for Patient Service Representatives in Falls Church is approximately $35,000 to $42,000 annually, depending on experience and specific healthcare setting. This aligns with regional compensation trends for healthcare customer service roles.
While full-time roles dominate, part-time opportunities occasionally appear, especially in larger clinics or dental offices seeking flexible staffing. Those interested should monitor local job boards for openings that accommodate reduced hours.
By greeting patients warmly, managing appointment logistics, and promptly responding to inquiries, representatives ensure smooth interactions. This frontline engagement fosters trust and enhances overall patient satisfaction with the healthcare provider.