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NSR Suites Part Time-100011
Company : Extended Stay America
Location : Durham, NC, 27701
Job Type : Part Time
Date Posted : 11 January 2026
Position Purpose And Summary
The NSR Suites Part Time responds to certain types of on-call business needs during overnight hours when the hotel lobby is closed and ensures services provided are consistent, courteous, and meet high standards of quality to maintain guest satisfaction. Excellent opportunity to live onsite. The employee who performs in this position is provided with a hotel room for lodging as part of their employment and is on the overnight on-call schedule. The employee must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins.
Major / Key Job Duties
The following job duties will vary and may or may not be required to be performed during a given shift, depending on occurrences during said shift.
- Required to work in a GSR capacity and setup and maintain breakfast from 5:30 AM to 7:00 AM daily
- Attending to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
- Maintain control of all hotel keys, including safeguarding from mishandling or theft.
- Logging keys in and out, when necessary.
- Organizes, confirms, processes, and conducts limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary.
- Keeps abreast of hotel policies, training, and safety procedures.
- Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary.
- Performs bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary.
- Maintains proficiency in all location computer and software systems.
- Responds to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary.
- When necessary, employees in this position may be asked to cover another hotel in their area during critical staffing needs.
- Other job duties as assigned by manager.
Benefits
- Weekly Pay!
- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Vision Insurance
- 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Employee Perks Program offering discounts to major companies
Compensation
Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
ESA Management LLC is an Equal Opportunity Associate. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
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Frequently asked questions
Overnight on-call shifts at Extended Stay America in Durham mean responding promptly to guest needs, which can be unpredictable. This setup suits individuals comfortable with flexible schedules and living onsite, offering a unique balance between work responsibilities and personal downtime during quieter hours.
Durham’s hospitality sector emphasizes strict safety standards, including quick emergency communication and noise control, reflecting local regulations. NSR Suites Part Time employees must stay updated on these protocols to effectively handle overnight incidents and maintain guest satisfaction.
Expect to manage after-hours check-ins, resolve key access issues, and address noise complaints. Guest interactions often require courteous, solution-focused communication to ensure comfort and security throughout the quieter overnight period.
This role builds foundational skills in guest relations, emergency response, and property management, creating pathways to higher responsibility positions such as front desk management or hospitality coordination, especially within Extended Stay America's network.
Extended Stay America emphasizes consistent, courteous service aligned with their hospitality standards. NSR Suites Part Time associates embody this through attention to guest needs and upholding safety and quality, reflecting the company's commitment to comfortable, reliable stays.
Unique to Extended Stay America, this role includes onsite lodging, overnight on-call responsibility, and a blend of guest service with security duties, offering a distinctive combination that supports both operational needs and employee convenience.
Part-time overnight positions like NSR Suites in Durham typically offer hourly wages ranging from $12 to $16, influenced by experience and shift demand. Extended Stay America provides competitive pay within this range, supplemented by benefits like weekly pay and 401(k) plans.
Handling unexpected guest emergencies, maintaining security with limited staff, and managing noise complaints can challenge overnight associates. Being prepared for quick decision-making and multitasking is essential for smooth operations during quieter but unpredictable hours.
Durham's growing tourism and business travel sectors have boosted demand for part-time overnight hotel staff. Employers like Extended Stay America actively seek reliable night responders, reflecting a competitive but opportunity-rich job market in this niche.
Onsite lodging allows immediate response to guest needs during overnight hours, reducing commute time and enabling swift handling of urgent situations. It fosters a unique work environment where staff balance accommodation with readiness to assist.