Customer Service Representative (Part-Time)

Part-time Customer Service Representatives in Crest Hill typically experience flexible shifts that accommodate local commute times and personal commitments. Given Dayton Freight's emphasis on a people-centered environment, schedules often balance workload and work-life harmony, making it easier to manage responsibilities alongside other obligations.

Managing a high volume of phone calls while maintaining precise attention to detail is a frequent challenge. Representatives must swiftly process shipment tracing, rate quotes, and special requests, requiring strong multitasking skills and clear communication to meet the fast-paced demands at Dayton Freight’s Crest Hill location.

While no mandatory certifications exist, proficiency in Microsoft Office and experience in high-volume call environments are highly valued. Familiarity with freight terminology and basic billing procedures can set applicants apart, especially in Crest Hill’s competitive logistics market where precision and efficiency matter.

Dayton Freight promotes quick advancement opportunities, even for part-time staff. Demonstrating strong communication skills and reliability can lead to more complex responsibilities or full-time roles. The company’s customized training programs help employees build their skills and advance within the customer service and logistics teams.

The company invests in a customized training program designed to enhance customer service expertise and operational knowledge. Part-time staff receive ongoing support to handle freight inquiries effectively, fostering a professional atmosphere that encourages skill growth and career mobility within Dayton Freight.

Dayton Freight combines competitive weekly pay with a comprehensive benefits package that many local competitors don’t offer for part-time roles. Their focus on a positive work environment and modern facilities also creates a more engaging and supportive experience compared to typical freight customer service positions in the area.

The $18.00/hour starting pay aligns well with local part-time customer service roles in logistics. Crest Hill’s cost of living and market rates support this wage, making it attractive for candidates valuing stability and benefits like health coverage and paid holidays offered by Dayton Freight.

There’s steady demand for part-time customer service roles in Crest Hill due to the area's growing logistics sector. Candidates often find opportunities with companies like Dayton Freight, which offer stable employment and benefits that appeal to those needing flexible schedules without sacrificing job security.

Strong keyboarding and Microsoft Office skills are crucial, alongside the ability to handle large call volumes efficiently. Attention to detail and excellent communication ensure accurate freight tracking and billing support, helping part-time representatives succeed in Dayton Freight’s dynamic, customer-focused setting.

Representatives regularly engage with external customers, drivers, and interline partners to coordinate shipments and resolve inquiries. They assist managers by relaying messages and processing documentation, making communication skills and multitasking vital for managing daily tasks smoothly in this role.