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General Manager 1 - Environmental Services / Custodial
Company : Sodexo
Location : Middlesboro, KY, 40965
Job Type : Full Time
Date Posted : 13 January 2026
Role Overview
Sodexo is seeking a General Manager 1 Environmental Services for Middlesboro ARH Hospital located in Middlesboro, KY. The hospital is part of the Appalachian Regional Healthcare (ARH), a not-for-profit health system, operating 14 hospitals. ARH is the largest provider of care, the single largest employer in southeastern Kentucky, and the third-largest private employer in southern West Virginia. The GM will run the housekeeping department operations at this 96 bed facility with a team of 14 in a union environment reporting to the Client Executive.
Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being
What You'll Do
- have exceptional client service mentality and executive presence
- be responsible for driving client and patient satisfaction scores
- provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
- partner with the Environment of Care Committee, Infection Prevention Director and other key members of hospital leadership
- effectively manages the Unit Operating System
- support a diverse and inclusive workforce
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- are leaders who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a housekeeping system
- are an expert in building and maintain strong customer / client relationships
- possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion
- have 3-5 years previous custodial or housekeeping director level experience preferably in a hospital environment
- can analyze data, present and effectively communicate to all levels within the organization related to training, leading committees and change management
- have experience effectively managing projects within agreed upon timelines
- are proficient with computers and other technology
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 years Minimum Functional Experience - 2 years
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Frequently asked questions
A General Manager 1 in Environmental Services plays a pivotal part in elevating patient satisfaction by ensuring immaculate cleanliness and safety standards. Their leadership in managing custodial teams directly impacts the overall patient experience, fostering a hygienic environment crucial for healing and comfort.
Effective custodial management in a hospital demands strong communication, team motivation, and the ability to enforce compliance with health and safety protocols. Leaders must balance operational efficiency with empathy, ensuring staff engagement while maintaining strict environmental standards.
Daily tasks include supervising housekeeping staff, coordinating with hospital infection control teams, monitoring compliance with cleaning protocols, managing schedules in a union setting, and analyzing data to improve operational outcomes, all while ensuring a safe and welcoming environment.
Sodexo integrates diverse services like food, healthcare technology, and facilities management, emphasizing a holistic approach to client satisfaction. Their commitment to diversity and inclusion also shapes a unique company culture, fostering employee respect and innovation within environmental services.
Sodexo offers structured growth opportunities, including tuition reimbursement and leadership development programs. Employees can expand their skills through cross-functional exposure and gain experience in a not-for-profit healthcare system, which enhances their managerial capabilities and career trajectory.
Based on local market data for managerial roles in environmental services within healthcare facilities, salaries typically range from $65,000 to $85,000 annually. Variations depend on experience, education, and leadership expertise, reflecting competitive compensation in southeastern Kentucky.
Middlesboro's healthcare sector, anchored by Appalachian Regional Healthcare, sustains steady demand for environmental services managers. This presents favorable hiring conditions for qualified candidates, with opportunities to engage in meaningful roles that directly impact community health outcomes.
Certifications in healthcare environmental services, infection control, and safety compliance are highly regarded. Familiarity with union labor regulations and regional healthcare standards enhances a candidate's appeal, demonstrating readiness to manage complex custodial operations effectively.
Sodexo’s emphasis on respect, inclusivity, and quality of life shapes a supportive workplace where managers can express ideas and lead diverse teams. This culture nurtures employee satisfaction and collaboration, which are essential for sustaining high service standards in healthcare environments.
This role uniquely combines frontline custodial oversight with strategic environmental services management in a healthcare context. It demands balancing operational leadership with compliance to health regulations, differing from broader environmental manager roles that may focus more on sustainability or regulatory affairs.