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Connection Center Triage RN
Company : Catholic Health Initiatives
Location : Rancho Cordova, CA, 95670-7956
Job Type : Full Time
Salary : 47.41-70.52 HOUR
Date Posted : 1 January 2026
Job Summary and Responsibilities
The Contact Center Triage RN is responsible for knowing his/her professional scope of practice as defined by the California Business and Professional Code and for satisfactorily completing the Dignity Health Medical Foundation orientation period that includes demonstrating skills and behaviors that meet a fully competent level of performance. The Contact Center Triage RN is responsible for providing telephonic clinical assessment, health education and utilization management services to a variety of patients.
Job Requirements
High School diploma or equivalent.
Satisfactory completion of a formal Registered Nurse program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Registered Nurse program (determination by Dignity Health Medical Foundation H.R. department in conjunction with the State Division of Allied Health Professions.)
Minimum 3 years of clinical experience in acute care or ambulatory care medical clinic required.
Minimum 6 months of telephone/ call center triage nurse experience required.
Current and valid CA Registered Nurse (RN) license
Excellent interpersonal, organizational, and customer service skills are essential.
Knowledge of medical terminology, familiarity with CPT and ICD coding procedures and reference tools, and pharmacology appropriate to the Registered Nurse scope of practice is essential
Preferred Qualifications:
- One or more years of telephone/ call center triage nurse experience
Familiarity with an electronic practice management system
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.
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Frequently asked questions
In Rancho Cordova, certifications like BLS, ACLS, and specialized telephone triage nursing credentials enhance a Connection Center Triage RN's clinical decision-making. These qualifications align with California’s healthcare standards and improve patient outcomes while supporting regulatory compliance.
A Connection Center Triage RN in California routinely evaluates patient symptoms via phone, applying clinical judgment to guide care. This workflow demands acute acute care knowledge and proficiency in remote health education, ensuring patients receive accurate triage and timely interventions.
Yes, telephone triage nursing in California offers pathways to advanced roles such as clinical nurse educator or nurse manager, especially in expanding health systems like Catholic Health Initiatives. Gaining experience in call center triage enhances leadership and telehealth expertise.
Catholic Health Initiatives’ Connection Center Triage RNs focus on telephonic patient assessment and utilization management, contrasting with bedside nursing by emphasizing remote clinical judgment, coding knowledge, and health education within a network of care centers.
Working at Catholic Health Initiatives, Connection Center Triage RNs must efficiently navigate electronic practice management systems and manage high call volumes while maintaining empathetic communication and accurate clinical assessments under time constraints.
Rancho Cordova reflects California’s increasing need for skilled triage nurses due to rising telehealth adoption. This location sees steady growth in remote nursing roles, supported by healthcare networks expanding access to acute and ambulatory care services.
Rancho Cordova’s urban layout and traffic patterns allow most Connection Center Triage RNs to access Dignity Health centers within a reasonable commute. However, peak hours may require schedule adjustments to avoid delays, influencing job satisfaction and punctuality.
Connection Center Triage RNs in Rancho Cordova typically earn between $90,000 and $110,000 annually, reflecting the region’s competitive healthcare market and demand for experienced telephone triage nurses skilled in acute and ambulatory care settings.
In this role, nurses apply CPT and ICD coding knowledge to ensure accurate documentation and support utilization management decisions. This integration improves billing accuracy and complies with healthcare regulations, elevating the quality of telephonic patient assessments.
Combining acute care expertise with call center triage skills enables nurses to make precise clinical decisions remotely, balancing urgency with telephonic communication. This dual experience is vital for handling diverse patient calls effectively within Catholic Health Initiatives’ network.