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CHARGE SOLUTIONS ANALYST I
Company : Covenant Health
Location : Knoxville, TN, 37922
Job Type : Full Time
Date Posted : 11 January 2026
Overview
Charge Solutions Analyst
Full Time, 80 Hours Per Pay Period, Day Shift
Covenant Health Overview:
Covenant Health is East Tennessee’s top-performing healthcare network with 10 hospitals and over 85 outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area’s largest employer with over 11,000 employees.
Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer.
Position Summary:
Responsible for analyzing, determining corrections, investigating cause, and leading actions to resolve claim processing issues. Uses CMS resources and source documentation as a compliance guide. Possesses and maintains a broad-based understanding of the clinical and business operations across a diverse group of hospitals and clinical departments. Works independently under limited supervision with significant latitude for initiative and independent judgement. Maintains all organizational and professional ethical standards. Performs additional tasks necessary to assist in team's overall success.
Recruiter: Suzie McGuinn || apply@covhlth.com
Responsibilities
- Responsible for analyzing claim conflicts, weighing options for presenting issue, independently determining the correct course of action, and responding appropriately to ensure compliance; meet regulatory guidelines for coding, charging, and billing; and with discernment for payment inducing decisions.
- Leads discussions and efforts to resolve complex claim issues with the business office and/or health information management related to charging, modifier assignment, and billing edits.
- Maintains knowledge and understanding of CMS NCCI Policies, Claims Processing Manual, CPT coding, and modifiers to ensure compliance with Medicare, Medicaid, and other State and Federal governmental agency’s procedural and regulatory guidelines.
- Independently resolves suspended, failed, and erroneous charges from the use of incorrect clinical documentation workflow.
- Responsible for investigation, cause analysis, and account corrections when charges are erroneously posted (i.e., Duplicated, Net Negative). Follows appropriate process for identifying related accounts from reports, delayed claims, and/or project assignments.
- Reviews and reconciles charge activity initiated by the Charge Solutions team for accuracy. Performs this daily with precision and addresses any discrepancies in a timely manner to allow correction prior to claim processing.
- Performs departmental monitoring to ensure compliance. Accepts feedback and education from monitoring results and Revenue Integrity audits as a learning opportunity. Takes appropriate action to follow through with corrections to the account.
- Effectively manages tasks and project assignments using prioritization and time management skills. Communicates to Sr. Charge Solutions Analyst concerns or when assistance with prioritization and timelines are needed.
- Effectively uses and monitors the compliance of electronic tools used to determine the appropriate charges.
- Recognizes situations, which necessitate supervision and guidance, seeking and obtaining appropriate resources.
- Participates in professional growth and development through continuing education, seminars, and applicable professional affiliations to keep informed in industry trends. Attends department meetings regularly.
- Displays willingness to generate a positive and harmonious relationship with all co-workers. Promotes good public relations and has a positive impact to the culture of the department and Finance Division.
- Assists with special projects/tasks.
- Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
- Performs other duties as assigned.
Qualifications
Minimum Education:
Associate’s degree preferred or equivalent experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job.
Minimum Experience:
One (1) to three (3) years of experience in charging, coding, or billing required. General understanding of healthcare, documentation, compliant charging practices, rules, regulations, and guidelines. Experience in problem solving and analytical reviews; must be knowledgeable in use of PCs, Windows, Excel, and Word Processing; must have good public relations skills.
Licensure Requirement:
None
Franklin, TN
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Frequently asked questions
A Charge Solutions Analyst I at Covenant Health investigates and resolves claim conflicts by analyzing clinical documentation and billing data, ensuring compliance with CMS guidelines. They coordinate with billing and health information teams to correct modifier assignments and billing errors efficiently across diverse hospital departments.
This role demands proficiency in CMS NCCI policies, CPT coding, and advanced charge reconciliation, alongside strong analytical skills. Familiarity with healthcare documentation workflows and tools like Excel is critical, setting it apart from general billing jobs in Knoxville's healthcare sector.
Entry-level analysts can progress to senior charge analyst or revenue integrity roles by deepening expertise in regulatory compliance, mastering charge capture systems, and leading complex resolution projects. Continuous education and involvement in quality initiatives support upward mobility.
Covenant Health fosters a collaborative and ethical workplace, emphasizing positive relationships and community impact. Analysts benefit from ongoing learning opportunities, supportive teamwork, and a culture that values quality improvement and compliance adherence.
While no licensure is required, certifications like Certified Professional Coder (CPC) or Certified Revenue Cycle Specialist (CRCS) are highly regarded locally, boosting candidates' understanding of Tennessee's healthcare regulations and increasing competitiveness in Knoxville's healthcare job market.
Knoxville's expanding healthcare network, including Covenant Health, creates steady demand for charge analysts. Compared to other Tennessee cities, Knoxville offers robust opportunities due to its large hospital system, but competition remains moderate as the role requires specialized compliance knowledge.
Salaries for Charge Solutions Analyst I in Knoxville generally range between $48,000 and $58,000 annually. This aligns with regional healthcare billing positions, reflecting the specialized skills needed in charge capture, claim resolution, and compliance adherence within a large healthcare system.
Charge Solutions Analysts I play a pivotal role by conducting charge audits, resolving billing discrepancies, and adhering to CMS guidelines. Covenant Health leverages their insights to enhance revenue accuracy and supports their growth through targeted education and cross-departmental collaboration.
Covenant Health emphasizes ethical standards and community-oriented practices, ensuring analysts operate with integrity and independent judgment. Their comprehensive coverage of multiple hospitals offers analysts a broad scope rarely found in smaller healthcare providers.
Unlike EV charging or battery engineering roles focused on technical hardware or software solutions, this healthcare analyst position centers on claim compliance, clinical documentation, and billing accuracy, requiring strong knowledge of healthcare regulations rather than engineering or logistics expertise.