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CLERK - RECEPTIONIST
Company : Catholic Health Initiatives
Location : Arroyo Grande, CA, 93420
Job Type : Full Time / Part Time
Salary : 24-27.26 HOUR
Date Posted : 13 January 2026
Job Summary and Responsibilities
As a Clerk, you will be the welcoming face and organizational hub of our clinic, ensuring a seamless and positive experience for every patient.
Every day, you will expertly manage patient registration and scheduling, efficiently process patient flow, address billing inquiries, and provide essential clerical support. You'll maintain strict confidentiality, handle financial transactions securely, and remain vigilant for any patient needs, all while contributing to a smooth, on-schedule operation.
To be successful in this role, you will possess exceptional organizational skills, a customer-centric approach, meticulous attention to detail, and a proactive ability to manage a fast-paced environment while upholding the highest standards of confidentiality and efficiency.
- Demonstrates comprehensive knowledge of third-party payor (HMO, PPO, EPO, government programs, etc.).
- Obtains required authorizations for all exams upon scheduling and/or registering. Processes TARs when necessary.
- Enters the correct order under the order entry module. Ensures that all orders have correlating diagnoses and notifies the technologists of phone report exams and STAT cases.
- Accepts payments and sets up payment arrangement contracts.
- Processes all subpoenas and requests from insurance companies, attorneys and attorney services. Ensures processing fee and patient authorization has been obtained. Gather adequate information for the process to release diagnostic images and reports
- Separates and distributes daily schedules and reports in order of priority, facilitating patient care.
Required
- Completion of a medical terminology class or equivalent work experience, upon hire and
- None, upon hire
- Previous clerical experience in a medical setting, including telephone and typing skills, or
- or other medical billing experience
Arroyo Grande Community Hospital, located in Arroyo Grande, California, is rated a top Joint Replacement Center by Blue Shield and is among the Top 10% in the nation for Joint Replacement. Arroyo has achieved the prestigious designation as a Primary Stroke Center by the Joint Commission. The Emergency Department is one of the busiest in the county and nationally recognized for superior patient satisfaction. The hospital also provides the only comprehensive hospital-based Acute Rehabilitation Center on the Central Coast. Arroyo Grande Community Hospital is a part of Dignity Health’s Southern California Division and is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services - all recognized for quality, safety, and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. Learn more here at www.dignityhealth.org/arroyo-grande.
One Community. One Mission. One California
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Frequently asked questions
Arroyo Grande's healthcare sector is steadily growing, creating moderate competition for Clerk - Receptionist positions. Candidates with medical clerical experience or familiarity with insurance processes often stand out, especially at reputable institutions like Catholic Health Initiatives, increasing their chances in this local job market.
Employers in Arroyo Grande typically favor candidates with medical terminology coursework or equivalent experience. While formal certifications aren't always mandatory, knowledge of medical billing and third-party payor systems boosts your profile, aligning well with clinic expectations in this region.
A Clerk - Receptionist uniquely blends front-desk hospitality with detailed medical administrative tasks, such as authorizations, insurance processing, and patient billing. Mastery of patient scheduling alongside patient confidentiality measures sets this role apart from general clerical positions.
Expect a dynamic routine balancing patient check-ins, coordinating diagnostic orders, managing financial transactions, and responding to billing queries. Precision and multitasking are critical to maintain smooth patient flow and support clinical staff effectively.
Starting as a Clerk - Receptionist can open pathways toward medical office management, billing specialist roles, or healthcare administration. Gaining experience with insurance protocols and patient coordination builds a robust foundation for upward mobility within clinical support functions.
At Catholic Health Initiatives, clerks are pivotal in managing not only patient reception but also intricate processes like securing exam authorizations and handling sensitive subpoenas. This role demands a blend of administrative precision and compassionate patient interaction aligned with the organization's mission.
Catholic Health Initiatives upholds rigorous standards for patient privacy, ensuring clerks receive thorough training on HIPAA compliance and secure handling of financial and medical information. This safeguards both patients and the institution, fostering a trustworthy care environment.
In Arroyo Grande, Clerk - Receptionists in healthcare settings earn between $35,000 and $45,000 annually, depending on experience and specific employer benefits. This range reflects regional cost of living and the specialized nature of medical clerical duties.
Many assume this job is purely answering phones and greeting patients; however, it requires deep knowledge of medical billing, insurance authorizations, and legal document processing. It's a multifaceted position crucial to clinical operations beyond front-desk tasks.
Balancing efficient patient scheduling with resolving complex billing questions can be demanding, especially in fast-paced clinics. It requires strong organizational skills, patience, and the ability to communicate clearly with patients and healthcare teams to avoid delays or errors.