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Patient Access Specialist
Company : Aspire Indiana Health
Location : Shelbyville, IN, 46176
Job Type : Full Time
Date Posted : 3 January 2026
Overview
WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL.
Now interviewing for a Patient Access Specialist!
Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social determinants of health such as housing and employment. Aspire has health centers in five Central Indiana counties serving Hoosiers of all ages and walks of life.
Position Summary
The Patient Access Specialist is dedicated to providing the first impression for our patients, providers, and customers contributing to a positive patient experience. The Patient Access Services Specialist is responsible for coordinating the patient flow from check -in to check-out. This position ensures that all information is complete and accurate to establish and maintain a patient record required for financial, clinical, and regulatory purposes.
Education/Experience/Requirements
- High School Diploma or Equivalent required
- Minimum one (1) year experience in healthcare highly preferred, medical front office experience highly preferred
- Must have intermediate computer skills with Google Suite
- Previous insurance billing experience highly preferred
- Electronic Health Record (EHR) experience preferred
- Knowledge of basic medical terminology preferred
- Ability to communicate in American Sign Language (ASL) a plus
Learn more about us at Aspireindiana.org, and see our Core Values, benefits and current job listings on our Careers page. Or check out our Facebook, LinkedIn, Twitter and YouTube pages.
Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees.
All individuals who join Aspire are strongly encouraged to have a flu shot and be fully vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing.
Aspire Indiana Health is an Equal Opportunity Employer
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Frequently asked questions
Shelbyville's healthcare sector is growing steadily, increasing demand for Patient Access Specialists. Local clinics and health centers seek candidates with strong EHR and insurance billing skills, making competition moderate but favoring those with relevant healthcare experience and ASL abilities.
In Indiana, certifications like CPC (Certified Professional Coder) or CPAM (Certified Patient Access Manager) can enhance your profile, though not mandatory. Employers also appreciate practical experience with electronic health records and knowledge of medical terminology to streamline patient service workflows.
Proficiency in electronic health records (EHR) systems and intermediate Google Suite abilities are essential. Familiarity with insurance billing processes and medical terminology can significantly improve efficiency in managing patient data and facilitating accurate financial and clinical documentation.
Patient Access Specialists uniquely coordinate patient flow from check-in to check-out, ensuring complete and accurate patient records. Unlike other roles, they are pivotal in bridging administrative and clinical functions, directly impacting patient experience and regulatory compliance.
Aspire Indiana Health emphasizes inclusivity and whole-person care, expecting specialists to support diverse patient backgrounds and social determinants of health. This role often involves collaboration across medical, behavioral, and recovery services, fostering a holistic approach uncommon in many clinics.
Aspire Indiana Health requires thorough background checks and encourages vaccination compliance to safeguard staff and patients. Candidates should be comfortable adhering to CDC protocols, reflecting the company's commitment to a safe, inclusive environment aligned with community health needs.
Patient Access Specialists in Shelbyville typically earn between $32,000 and $42,000 annually. This range aligns closely with similar positions across Indiana, reflecting the local cost of living and demand for skilled professionals adept in patient coordination and billing.
Building foundational knowledge in medical terminology, gaining basic insurance billing familiarity, and mastering EHR platforms can set beginners apart. Volunteering or entry-level roles in medical offices also provide practical exposure, helping bridge skill gaps for this front-office healthcare position.
Remote Patient Access Specialist jobs exist but are less common in Indiana due to the hands-on nature of patient check-in and coordination. Onsite roles like those at Aspire Indiana Health offer direct patient interaction and collaborative team environments, often preferred in community-based care.
Balancing comprehensive patient services with limited resources can be demanding. Specialists must adapt to diverse patient needs, coordinate across multiple care programs, and maintain meticulous records under strict compliance, all while fostering an empathetic and inclusive atmosphere.