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Patient Access Rep
Company : Catholic Health Initiatives
Location : Poulsbo, WA, 98370
Job Type : Full Time
Salary : 23.2-30.9 HOUR
Date Posted : 3 January 2026
Job Summary and Responsibilities
Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep for the fast-paced Franciscan Medical Clinic in Poulsbo, WA. Fast paced clinic with an environment of collaboration and teamwork. Free parking and no nights, weekends or organizationally recognized holidays required.
Job Summary:
This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities.
Work includes: 1) ensuring patient is checked in/out for care; 2) collecting and entering demographic and financial data in the patient’s medical record; 3) gathering/validating insurance information using routine methods, scheduling patient appointments; 4) collecting co-pays, co-insurance and prior balances; 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures; and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed.
Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required offering the highest level of service to every patient every time.
An incumbent is generally located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.
Essential Duties:
- Registers and/or checks patients in/out.
- Handles and reconciles payments.
- Continually monitor and reconcile issues prior to patient visit.
- Processes referral orders and/or pre-authorizations.
- Coordinates appointments and ancillary services.
- Responds to patient questions regarding routine billing and insurance matters.
- Coordinates patient instructional/education activities.
Education/Work Experience:
- One year of customer service work experience is required, two years preferred. Healthcare or Call Center experience preferred.
Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.
Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.
Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.
We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.
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Frequently asked questions
Employers in Poulsbo favor candidates with strong customer service experience, especially within healthcare environments. Familiarity with insurance verification, medical terminology, and patient intake processes are highly valued. A one to two-year background in similar roles can significantly boost your competitiveness for Patient Access Rep positions.
Unlike purely clinical roles, a Patient Access Rep focuses on administrative tasks like registering patients, managing co-pays, and scheduling appointments. This role requires strong multitasking in a fast-paced setting, often balancing phone inquiries with front-desk interactions, emphasizing both technical and interpersonal skills.
Many Patient Access Reps progress into roles such as Patient Access Specialist, Billing Coordinator, or Patient Access Manager. Gaining expertise in insurance authorization and patient services can open doors to leadership or specialized administrative roles within healthcare organizations.
Poulsbo's healthcare sector shows steady demand for patient access roles due to the area's growing population and aging demographics. Local employers often prioritize candidates with knowledge of regional insurance providers and experience in community-based clinics, reflecting the area's collaborative care approach.
Catholic Health Initiatives emphasizes teamwork and compassionate care, fostering a supportive environment for Patient Access Reps. Expect a fast-paced clinic atmosphere with no night or weekend shifts, along with benefits like free parking and a focus on patient-centered service.
At Catholic Health Initiatives, Patient Access Reps receive ongoing training in insurance processes and patient communication. The organization values collaboration across departments, ensuring reps have access to resources and management support to handle complex patient inquiries effectively.
Patient Access Representatives in Poulsbo typically earn between $38,000 and $48,000 annually, influenced by experience and certifications. Given Poulsbo's healthcare market, wages align competitively with regional standards, factoring in the cost of living and demand for skilled patient intake professionals.
Many Poulsbo-based clinics offer free parking and flexible scheduling to ease commuting stress. The city’s layout supports reasonable travel times, but candidates often consider proximity to healthcare hubs and transit options, which can affect daily work-life balance for Patient Access Representatives.
Core duties include registering patients, verifying insurance details, collecting co-pays, scheduling appointments, and processing referrals. Patient Access Reps must navigate administrative systems efficiently while maintaining empathetic communication, ensuring smooth patient flow in busy outpatient settings.
Developing a solid grasp of insurance authorizations, pre-certifications, and benefit verification is crucial. Patient Access Reps often troubleshoot coverage issues by liaising directly with carriers, requiring patience, attention to detail, and up-to-date knowledge of payer policies to resolve common billing concerns.