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Patient Service Representative
Company : Dental Care Alliance
Location : Gainesville, VA, 20155
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Atlas Walk Dental Center is looking for a Patient Service Representative in Gainesville, VA to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Full position Hours: Monday thru Friday 8 am to 5 pm
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
Qualifications:
- Experience working in a dental practice, REQUIRED
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Thriving as a Patient Service Representative in Gainesville demands strong communication, familiarity with dental insurance types like HMO and PPO, and exceptional customer service. Being adept with appointment scheduling and managing patient inquiries is vital to support smooth clinic operations.
Gainesville's growing healthcare sector means steady demand for Patient Service Representatives, especially in dental practices. Candidates with prior dental experience and insurance knowledge tend to stand out, as local clinics prioritize personalized patient interactions.
Starting as a Patient Service Representative opens pathways to roles like office manager or dental billing specialist. Gaining expertise in insurance processing and patient relations propels career growth, especially within patient-centered organizations focused on advanced oral care.
Joining Dental Care Alliance means access to comprehensive health, dental, and vision insurance plans alongside life and disability benefits. Their team-oriented culture and modern dental technology foster professional development and a supportive workplace.
Dental Care Alliance emphasizes a warm, patient-focused environment with advanced oral treatment technologies. Their Patient Service Representatives play a crucial role in both patient comfort and financial arrangements, making this position integral to the team's success.
While not always mandatory, certifications related to dental front office skills or medical billing improve a candidate's prospects in Gainesville. Local employers appreciate familiarity with patient access services and insurance plans to streamline clinic workflows.
Patient Service Representatives in Gainesville typically earn between $15 to $20 per hour, depending on experience and dental office size. Benefits packages like those at Dental Care Alliance often complement hourly pay, enhancing total compensation.
Most Patient Service Representatives in Gainesville work standard weekday hours, often from 8 am to 5 pm. Their day involves greeting patients, managing appointment books, answering calls, and assisting with treatment plan arrangements.
A frequent misunderstanding is that this role solely handles scheduling. In reality, it combines customer service, financial coordination, and patient support, making it a multifaceted position critical to efficient dental care delivery.
Bringing strong interpersonal skills helps you connect with patients effectively. At Dental Care Alliance, being adaptable and proactive in managing inquiries and appointments enhances patient satisfaction and supports the clinical team seamlessly.